GUEST EXPERIENCE MANAGER - Franschhoek

Lodgistics Professional Hospitality Solutions; Franschhoek; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury estate in Franschhoek is searching for a Guest Experience Manager who excels in creating exceptional guest journeys. The ideal candidate will have over 5 years of experience in luxury hospitality, with strong wine knowledge and culinary understanding. A polished, guest-centric personality is essential. This role emphasizes professional reliability and collaboration with both front and back of house teams. If you are passionate about providing memorable experiences, we would love to hear from you.

Qualifications

• 5+ years' experience in luxury hotels or fine-dining restaurants.
• Exceptional wine knowledge for service, pairings, and cellar management.
• Strong understanding of culinary and fine-dining service timing.

Responsibilities

• Create unforgettable guest experiences in a luxury estate.
• Collaborate across front and back of house.
• Maintain professional communication and reliability.

Skills

Luxury hospitality experience

Exceptional wine knowledge

Culinary understanding

Guest-centric personality

Fluency in English

Job description

GUEST EXPERIENCE MANAGER - Luxury Estate, Franschhoek

We are seeking an exceptional Guest Experience Manager to join a world-class luxury estate in the heart of Franschhoek. This exclusive-use property hosts 8-16 guests and forms part of a prestigious Luxury Collection known for refined hospitality and effortless, memorable experiences. This is a live‑out role and requires an individual with deep expertise, grace under pressure, and a genuine passion for delivering elevated guest journeys.

The Ideal Candidate Brings

• 5+ years' experience in luxury hotels, fine‑dining restaurants, or high‑end hospitality
• Exceptional wine knowledge - service, pairings, and cellar management
• Strong culinary and fine‑dining understanding, including menu structure and service timing
• A warm, spontaneous, and guest‑centric personality with polished communication
• Fluency in English (additional languages are a plus)
• Reliable own transport and a valid driver's licence
• Professional habits and consistent reliability
• A collaborative approach across both front and back of house

Additional Advantages

• Formal hospitality or sommelier training
• Experience in boutique luxury properties or high‑end event service

If you are passionate about creating unforgettable guest experiences and meet the above criteria, we would love to hear from you. Email me your CV to [e-mail]. Whatsapp [phone]