Guest Experience Lead - Front Desk & Service Excellence

Marriott Hotels Resorts; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hotel chain in Cape Town seeks a Front Desk Agent to enhance guest experiences. The ideal candidate will manage check-ins, assist guests with requests, and ensure payments are processed accurately. You should have excellent communication skills and a background in customer service. Experience in hospitality and supervisory roles are preferred. Join us to contribute to an inclusive, dynamic team culture that values every guest's needs.

Benefits

Employee discounts

Career development opportunities

Qualifications

• At least 2 years of related work experience.
• At least 1 year of supervisory experience.
• Proficient in English and clear communication.

Responsibilities

• Process guest check-ins and check-outs effectively.
• Manage guest requests and ensure satisfaction.
• Handle cash and payment processing accurately.

Skills

Customer Service Orientation

Problem Solving

Communication Skills

Interpersonal Skills

Attention to Detail

Education

Higher Education, Diploma or equivalent

Job description

A leading hotel chain in Cape Town seeks a Front Desk Agent to enhance guest experiences. The ideal candidate will manage check-ins, assist guests with requests, and ensure payments are processed accurately. You should have excellent communication skills and a background in customer service. Experience in hospitality and supervisory roles are preferred. Join us to contribute to an inclusive, dynamic team culture that values every guest's needs.