Guest Experience Expert

Marriott Hotels Resorts; Durban; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A global hospitality leader in Durban, South Africa is seeking Guest Experience Experts to enhance guest experiences during their stay. The role emphasizes creating memorable interactions by assisting guests and addressing their requests throughout their visit. Candidates should have a high school diploma or G.E.D. equivalent and an understanding of customer service principles. The position requires teamwork, professionalism, and the ability to be active on your feet, making it essential to deliver outstanding service at all times.

Qualifications

• Basic understanding of customer service principles.
• Ability to follow company policies and procedures.
• Effective communication skills.
• Must be able to lift and carry objects up to 10 pounds.

Responsibilities

• Assist guests during check-in and check-out.
• Process operational needs and address guest requests.
• Maintain a safe and professional work environment.

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.