Guest Experience Concierge

The Royal Portfolio; Franschhoek; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prestigious hotel group in Franschhoek is seeking a Guest Relations Officer to provide exceptional service and ensure a memorable experience for all Guests. The ideal candidate has experience in a 5-star hotel and strong communication skills. Responsibilities include handling inquiries, managing reservations, and working closely with departments to meet Guest needs. South African citizenship is advantageous, and a valid work permit is required for non-citizens.

Qualifications

• Must have at least 2 years’ experience in a 5* Hotel environment.
• Must have at least 2 years’ experience in a Front Desk role.
• Ability to work under pressure with strong admin skills.

Responsibilities

• Deal with Guest queries and arrange assistance as necessary.
• Provide Guests with information about attractions and activities.
• Monitor booking system and manage Guest profiles.

Skills

Excellent written and verbal communication skills

Multitasking ability

Time-management

Attention to detail

Education

Degree or Diploma in Hospitality Management

Tools

Property Management system Opera

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

A prestigious hotel group in Franschhoek is seeking a Guest Relations Officer to provide exceptional service and ensure a memorable experience for all Guests. The ideal candidate has experience in a 5-star hotel and strong communication skills. Responsibilities include handling inquiries, managing reservations, and working closely with departments to meet Guest needs. South African citizenship is advantageous, and a valid work permit is required for non-citizens.