Guest Experience Ambassador – F&B Excellence

Vineyard, Oude Werf and Stellenbosch Hotels by Petousis; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A local hospitality group in Cape Town is seeking a Food Service Ambassador to provide world-class service and memorable experiences to guests. This role involves working across various food and beverage outlets, preparing for service, welcoming guests, and ensuring their dining experience exceeds expectations. Ideal candidates will have upmarket restaurant experience, excellent communication skills, and a neat professional appearance. This is a permanent position with opportunities for growth and comprehensive benefits.

Benefits

Growth opportunities

Comprehensive medical aid

Wellness activities

Qualifications

• Relevant experience in a 4-star or equivalent restaurant environment.
• Ability to work various shifts including restaurant, room service, and events.
• Professional appearance and hygiene to maintain a positive guest experience.

Responsibilities

• Ensure world-class service in various food and beverage settings.
• Prepare areas for service and welcome guests.
• Upsell products and meet service targets.

Skills

Upmarket restaurant experience

Excellent communication skills

Menu and wine knowledge

Service operations skills

Technology usage

Tools

Micros

Speed point machine operations

Job description

A local hospitality group in Cape Town is seeking a Food Service Ambassador to provide world-class service and memorable experiences to guests. This role involves working across various food and beverage outlets, preparing for service, welcoming guests, and ensuring their dining experience exceeds expectations. Ideal candidates will have upmarket restaurant experience, excellent communication skills, and a neat professional appearance. This is a permanent position with opportunities for growth and comprehensive benefits.