Global Service Section Manager – Ops, Warranty & Customer Liaison

Barloworld Equipment (Pty) Ltd; Kathu; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading equipment service provider in Northern Cape is seeking a skilled professional to manage service support operations. Key responsibilities include overseeing staff, providing technical support, managing the warranty process, and maintaining relationships with clients. The ideal candidate will have extensive experience in a similar role, proficiency in SAP and CRM systems, and strong communication skills. This position demands creativity and initiative to meet service excellence standards.

Qualifications

• 10 years post qualification experience as a technician, supervisor, foreman, or section manager.
• 5 to 7 years business experience managing in a service environment or customer interface.
• Good knowledge of Earthmoving equipment and relevant industry.

Responsibilities

• Manage service support staff, budget, and perform cost control.
• Provide technical support to service support technicians and service team.
• Manage the Warranty process and provide support to warranty technicians.

Skills

Technical support

Relationship building

Problem-solving

Communication skills

Machine troubleshooting

Independent work

Education

Grade 12 with technical trade qualification

BTech or B Engineering

Basic management qualification

Tools

SAP

CRM

Caterpillar information system (SIS)

Job description

A leading equipment service provider in Northern Cape is seeking a skilled professional to manage service support operations. Key responsibilities include overseeing staff, providing technical support, managing the warranty process, and maintaining relationships with clients. The ideal candidate will have extensive experience in a similar role, proficiency in SAP and CRM systems, and strong communication skills. This position demands creativity and initiative to meet service excellence standards.