Global Customer Care Specialist - OTIF & Export

Scott Bader Co Ltd; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global manufacturer of advanced composites is looking for a Customer Care Specialist in KwaZulu-Natal. This role involves handling customer interactions across Sub-Saharan Africa, ensuring order accuracy, and compliance with export regulations. The ideal candidate will excel in communication and problem-solving while collaborating with various internal teams. You'll enjoy competitive salary benefits, including a company bonus scheme and private medical insurance, alongside a commitment to social purpose and sustainable practices.

Benefits

Competitive salary

Company bonus scheme

Private medical insurance

20 days annual leave

Volunteering day

Fundraising match up to R20000

Qualifications

• Strong communication skills with a professional phone manner.
• Ability to manage workloads effectively and resolve complaints.
• Understanding of export procedures and transport regulations.
• Experience in a fast-paced business environment.

Responsibilities

• Act as the main point of contact for customers.
• Process and manage customer orders, ensuring compliance.
• Coordinate with internal teams for delivery performance.
• Build relationships by informing customers and handling complaints.
• Monitor carrier performance and produce key reports.

Skills

Strong communicator

Problem-solving

Complaint handling

Negotiation

PC literacy

Event planning

Tools

Microsoft Office

Job description

A global manufacturer of advanced composites is looking for a Customer Care Specialist in KwaZulu-Natal. This role involves handling customer interactions across Sub-Saharan Africa, ensuring order accuracy, and compliance with export regulations. The ideal candidate will excel in communication and problem-solving while collaborating with various internal teams. You'll enjoy competitive salary benefits, including a company bonus scheme and private medical insurance, alongside a commitment to social purpose and sustainable practices.