German Tech Support Specialist — 24/7 Help Desk

Believe Resourcing; Cape Town; Remote; ZAR 253,890 - 304,110; Full time

Benefits offered by this job

Dynamic job with annual leave

Performance reviews

Skill-enhancing courses

Job summary

A leading tech company in Cape Town is seeking a German Customer Support Specialist. The role involves handling customer inquiries about TV and mobile products, troubleshooting technical issues via email and chat. Ideal candidates will have at least 6 months of experience, excellent written English, and strong problem-solving abilities. Bilingual candidates, especially those fluent in German, are preferred. This is a full-time role with a supportive work environment and opportunities for growth.

Qualifications

• Minimum 6 months in a similar role.
• Independent and goal-oriented.
• Bilingual candidates preferred, especially German-speaking with a C1 proficiency level.

Responsibilities

• Handle customer inquiries about TV and mobile products via email and chat.
• Troubleshoot and resolve technical issues.
• Keep accurate records of customer interactions.

Skills

Strong problem-solving skills

Excellent written English

Bilingual (German preferred)

Proficient with computers and software systems

Job description

A leading tech company in Cape Town is seeking a German Customer Support Specialist. The role involves handling customer inquiries about TV and mobile products, troubleshooting technical issues via email and chat. Ideal candidates will have at least 6 months of experience, excellent written English, and strong problem-solving abilities. Bilingual candidates, especially those fluent in German, are preferred. This is a full-time role with a supportive work environment and opportunities for growth.