German-Speaking Customer Service Advisor

Best Hire; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An international retail company in Durban is seeking a German-Speaking Customer Service Advisor to manage customer inquiries and provide high-quality service. Ideal candidates are fluent in German, have call centre experience, and are ready to work shifts aligned with European business hours. The role offers a comprehensive benefits package including medical aid, pension fund, and ongoing professional development opportunities.

Benefits

Medical aid / insurance for employee and dependents

Pension fund

Subsidised transport

Ongoing training and professional development

Team-building initiatives

Qualifications

• Minimum of 6 months international call centre experience is essential.
• Self-motivated, reliable, and highly responsible.
• Comfortable working in a fast-paced retail customer service environment.

Responsibilities

• Manage high-profile and escalated customer cases from initiation to resolution.
• Ensure first contact resolution whenever possible.
• Deliver excellent customer experiences at all times.

Skills

Fluent in German (spoken and written)

Strong problem-solving skills

Strong communication skills

Customer service skills

Education

Completed Grade 12

Job description

About the Role

Join a people-first, international organisation where diversity is valued and individuality is celebrated. With teams operating across multiple countries, we offer a supportive, inclusive, and collaborative work environment that prioritises employee well-being, professional development, and long-term career growth.

This is an on-site position based at our Durban North Coast office, offering a dynamic and welcoming workplace where teamwork, innovation, and customer focus are central. You will join a close-knit team of professionals in a stable, long-term retail customer service project.

Key Responsibilities

As a German-Speaking Customer Service Advisor – Retail, you will:

Take ownership of high-profile and escalated customer cases from initiation to resolution

Manage work orders in accordance with defined business SLAs

Proactively identify customer needs and provide effective solutions

Ensure first contact resolution whenever possible

Apply agreed behavioural, quality, and compliance standards consistently

Develop and maintain strong product and campaign knowledge within the retail environment

Accurately verify and update customer information

Protect customer data and comply with information security processes, escalating issues where required

Communicate campaign updates, process changes, and relevant information to colleagues, customers, and management

Share knowledge and best practices with team members

Actively contribute to a positive, collaborative, and performance-driven team culture

Deliver excellent customer experiences at all times

Requirements and Qualifications

This role is a strong fit if you:

Have a minimum of 6 months international call centre experience (essential)

Have completed Grade 12

Are fluent in German (spoken and written)

Are able to work shifts aligned with European business hours

Are self-motivated, reliable, and highly responsible

Possess strong problem-solving, communication, and customer service skills

Are comfortable working in a fast-paced retail customer service environment

Salary and Benefits

We offer a competitive and comprehensive benefits package designed to support your lifestyle and career development:

• Monthly salary

• Medical aid / medical insurance for the employee and up to two dependents

• Pension fund

• Subsidised transport

• Group life cover

• Employee Assistance Programme (EAP)

• Access to financial well-being sessions, will-writing support, and stress management resources
• Ongoing training, upskilling, and professional development opportunities

• Team-building initiatives and a supportive company culture

• An inclusive, people-focused working environment with long-term career prospects

Why Join Us

• Stable, long-term retail project

• International exposure and structured career progression

• Supportive leadership and a people-centric culture

• On-site role in a professional and welcoming Durban North Coast office

Apply now if you are a German-speaking customer service professional looking for a stable on-site role with strong benefits and long-term growth opportunities.