General Manager - Operations - Corporate Travel

WNS Global Services; Cape Town; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A leading global service provider is looking for a General Manager - Operations in Cape Town to ensure efficient daily operations and client satisfaction in corporate travel services. Responsibilities include managing teams, developing strategies for operational improvement, and maintaining strong client relationships. Candidates should have at least 5 years of managerial experience, strong leadership and interpersonal skills, and be knowledgeable in corporate travel and GDS systems.

Qualifications

• Proven experience in a senior managerial role for at least 5 years.
• Experience working with Corporate Travel Accounts is essential.
• Travel domain knowledge required.

Responsibilities

• Oversee daily operations to meet client requirements.
• Lead, mentor, and develop operational leaders and staff.
• Serve as the primary point of contact for clients.
• Develop and implement operational strategies for business goals.
• Ensure compliance with regulatory requirements and internal policies.
• Prepare and present regular operational performance reports.

Skills

Leadership skills

Interpersonal skills

Problem solving skills

Attention to detail

Education

Graduate preferred

Tools

GDS system

Job description

Job title: General Manager - Operations - Corporate Travel

Job Location: Western Cape, Cape Town

Deadline: January 10, 2026

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Job Description

Operational Management

• Oversee daily operations and ensure that all processes and services are delivered efficiently and meet client requirements.
• Monitor performance metrics and implement strategies to improve productivity, quality, and client satisfaction
• Ensure adherence to established policies, procedures, and service level agreements (SLAs).

Team Leadership and Development

• Lead, mentor, and develop Operations leaders and staff, fostering a positive and collaborative work environment.
• Conduct regular performance reviews for Senior leadership, provide feedback, and create development plans for team members.

Client Relationship Management

• Serve as the primary point of contact for clients, addressing any issues or concerns promptly and professionally.
• Build and maintain strong client relationships to ensure long-term satisfaction and retention
• Regularly communicate with clients to provide updates on performance and discuss potential improvements.

Strategic Planning and Execution

• Develop and implement operational strategies to achieve business goals and drive continuous improvement.
• Collaborate with executive management to set objectives and develop plans to achieve them.
• Identify opportunities for process optimization and cost savings.

Compliance and Risk Management

• Ensure compliance with all regulatory requirements and internal policies.
• Identify and mitigate operational risks to protect the company and clients.
• Conduct regular audits and implement corrective actions as needed.

Reporting and Analytics

• Prepare and present regular reports on operational performance, client satisfaction, and financial status
• Utilize data and analytics to identify trends, make informed decisions, and drive improvements.

Qualifications

• Graduate preferred

Additional Information

• Proven experience in a managerial role at a Senior executive Level / Head of role at least 5 years
• Strong leadership, communication and interpersonal skills.
• Excellent problem solving and decision-making abilities.
• Attention to detail.
• Ability work work with stakeholders at a senior level
• Experience working in Corporate Travel Accounts essential
• Experience working on GDS system essential
• Travel domain knowledge required
• Exposure and experience in working with the Airline Market
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