General Manager - Mama Shelter Cape Town

ORIENT EXPRESS; Cape Town; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A global hotel brand in Cape Town seeks a General Manager to lead a team of 100 and provide exceptional guest experiences. This role involves maintaining high operational standards, managing budgets, and fostering a motivating team environment. Ideal candidates will have a strong background in team management and business development, with an ability to thrive in dynamic settings. Competitive salary and benefits offered.

Benefits

Great healthcare

Learning opportunities

Competitive salary

Qualifications

• Experience managing a team of at least 100 people.
• Ability to adapt in a fast-paced environment.
• Strong business development skills.

Responsibilities

• Lead a team to create a welcoming atmosphere.
• Maintain high standards in service and profitability.
• Analyze sales figures and manage budgets.

Skills

Team management

Business development

Adaptability

Customer relationship building

Job description

Company Description

MAMA ?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co‑founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we’re all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it’s not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands.

Job Description

WANTED GM

As General Manager, you are the inspiration for your team to create a positive and stimulating environment focused on teamwork for our new opening Mama in the heart of Cape Town.

You are the leader of a team of one hundred people whose mission is to provide customers with an exceptional Mama experience ✨ through a welcoming, quirky and friendly atmosphere that you create. Mama must be in good hands with you .

You will also develop special relationships with customers and local businesses by delivering the Mama experience to them as well.

While maintaining high standards in our rooms/ateliers and standards in food, services, health and safety, you ensure the profitability of Mama through revenue generation and cost control.

Behind the scenes, you analyze sales figures and control expenses. You manage and forecast budgets, as well as financial plans.

In order to achieve these objectives, you collaborate with headquarters especially on reporting results, as well as e‑marketing and media campaigns.

YOUR LITTLE EXTRAS :

• You are not afraid to roll up your sleeves & do the dirty work.
• You develop talents to support the growth of the Mama Shelter Group.
• It’s not just the results that drive you, your team and your customers are your priority

MADE FOR YOU? ONLY IF…

• You have an ability to adapt to all challenges, remaining calm in an offbeat environment with a large customer flow.
• You have had a similar experience with team management of at least 100 people.
• You know how to identify talents and develop them; red chair and buzzer: it’s your turn!
• You are flexible in your schedule. Your working hours will be determined according to the needs of the business.
• You want to be at the heart of the action with your team, and not alone at your desk.
• You have a knack for business development and you’re an experienced Manager.

What’s In It for You

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture