General Manager

Pablo Sandton; Johannesburg; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A premium restaurant is seeking an experienced General Manager to oversee operations in Johannesburg. The successful candidate will ensure high-quality service, manage budgets, and develop staff while promoting a superior guest experience. Applicants should have at least 5 years of restaurant management experience along with strong leadership and financial skills. This is a full-time role, with in-person work required.

Qualifications

• Extensive experience in a restaurant management role, with a proven track record of success.
• Strong leadership and people management skills.
• Exceptional customer service and problem-solving abilities.
• Financial acumen, with experience in budgeting, forecasting, and financial analysis.

Responsibilities

• Oversee daily restaurant operations ensuring smooth service.
• Recruit, train, and develop a high-performing team.
• Develop and manage the restaurant's budget.
• Ensure compliance with health and safety regulations.

Skills

Leadership skills

Customer service

Financial management

Problem-solving

Job description

Role Summary

To oversee the overall operations of the restaurant, ensuring profitability, high-quality service, staff satisfaction, and a superior guest experience, while aligning with the strategic goals of the business.

Key Responsibilities

Leadership and Management

Provide strong leadership to FOH and BOH managers, fostering a culture of excellence and accountability.

Develop and implement strategic plans to achieve business goals and objectives.

Lead by example, promoting a positive and professional work environment.

Operational Oversight

Oversee all aspects of daily restaurant operations, ensuring smooth and efficient service.

• Ensure all restaurant areas meet and exceed health, safety, and cleanliness standards.

Monitor and improve operational workflows to enhance customer experience and efficiency.

Financial Management

Develop and manage the restaurant's budget, ensuring financial targets are met or exceeded.

Analyse financial reports to monitor performance, identify areas for improvement, and implement corrective actions.

Oversee inventory control, cost management, and procurement to ensure profitability.

Customer Experience

Ensure exceptional guest experiences by maintaining high standards of service and product quality.

Address customer feedback and complaints promptly, using insights to drive improvements.

Stay attuned to market trends and customer preferences to keep the restaurant competitive.

Staff Development and Performance

Recruit, train, and develop a high-performing team, ensuring staff are motivated and engaged.

Conduct regular performance reviews, set clear goals, and provide ongoing feedback.

Promote a culture of continuous learning and professional development

Compliance and Reporting

Ensure compliance with all legal, health, and safety regulations, as well as internal policies and procedures.

Prepare and present monthly detailed reports on operational and financial performance to the group manager, and any other details which may be of importance.

Maintain up-to-date knowledge of industry best practices and legal requirements.

Marketing and Community Engagement

Collaborate with marketing teams to develop and implement strategies that drive customer engagement and revenue growth.

Strategic Planning

Participate in the development of long-term business strategies and objectives.

Identify growth opportunities, new revenue streams, and potential risks, and propose actionable solutions.

Required Skills and Qualifications

Extensive experience in a restaurant management role, with a proven track record of success.

Strong leadership and people management skills.

Exceptional customer service and problem-solving abilities.

Financial acumen, with experience in budgeting, forecasting, and financial analysis.

Ability to work in a dynamic, fast-paced environment and make sound decisions under pressure.

Job Type : Full-timePay : From R

• R,00 per month
• Ability to commute / relocate : Wynberg, Gauteng : Reliably commute or planning to relocate before starting work (Required)
• Experience : General Manager : 5 years (Preferred)
• Restaurants : 5 years (Required)
• Work Location : In person