General Manager

PTY; Cape Town; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A boutique travel provider in Cape Town is seeking a passionate General Manager to lead their team and drive operations. This role involves managing day-to-day tasks, ensuring exceptional guest experiences, and overseeing a high-performing team committed to luxury service. The ideal candidate will have at least 3 years of management experience in luxury travel or hospitality and possess strong leadership, communication, and problem-solving skills. This is a unique opportunity to influence business growth and service excellence in the travel industry.

Qualifications

• Minimum 3 years’ management experience in luxury travel or hospitality.
• Proven success in operational and financial management roles.
• Strong people management skills.

Responsibilities

• Lead a high-performing team committed to exceptional service.
• Oversee operations and premium transportation services.
• Manage day-to-day operations while driving profitability.

Skills

Leadership

Operational management

Communication

Problem-solving

Commercial mindset

Job description

Red Ember Recruitment (PTY) Ltd | Permanent

General Manager

Paarden Island, South Africa | Posted on 18/11/2025

Our client, a boutique provider of high-end, tailor-made travel and lifestyle experiences, is seeking an experienced and inspirational General Manager to lead their team and oversee daily operations. This is a rare opportunity for a dynamic leader who is passionate about luxury service, operational excellence, and creating unforgettable guest journeys.

Role Overview

As General Manager, you will guide a multi-disciplinary team, ensure seamless delivery across all operational touch points, and drive sustainable business growth. You will play a strategic role in shaping service standards, elevating guest experiences, and enhancing overall business performance.

Key Responsibilities

• Lead, inspire, and develop a high-performing team committed to exceptional service
• Oversee reservations, operations, and premium transportation services with a focus on efficiency and guest satisfaction.
• Manage day-to-day operations while driving profitability, performance, and long-term growth.
• Build and maintain strong relationships with clients, partners, and suppliers.
• Ensure all guest experiences align with the brand’s values and luxury standards.

Requirements

• Minimum 3 years’ management experience within luxury travel, experiential tourism, hospitality, or a related premium service environment.
• Demonstrated success in operational and financial management roles.
• Strong leadership and people-management skills, with the ability to mentor, motivate, and guide teams.
• Excellent organizational, communication, and problem-solving abilities.
• Commercial mindset with the ability to identify and leverage business opportunities.
• A passion for sustainability, cultural authenticity, and delivering meaningful, personalised experiences.