Fully Remote Customer Service Rep for Global Community

Internetwork Expert; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A growing publishing company is seeking a fully remote Customer Service Representative to provide exceptional support to families affected by autism. This role requires at least 2 years of customer service experience, a service-first mindset, and excellent written English. The position offers a salary ranging from $1300 to $1500 per month, includes flexible work hours, and values team collaboration. Ideal candidates should also be comfortable with technology and possess strong problem-solving skills.

Benefits

Earn 1 hour of annual leave for every 16 hours worked

Ongoing training and career development opportunities

Work-life balance with flexible hours

Qualifications

• 2+ years of experience in customer service, particularly in email, phone or video support.
• A service-first mindset—you genuinely care about helping others.
• Confidence working independently and as part of a fully remote team.

Responsibilities

• Provide exceptional email and chat support with timely, accurate responses.
• Document customer interactions, track issues, and escalate as needed.
• Collaborate with internal teams to improve processes and customer experience.

Skills

Customer service experience

Problem-solving skills

Attention to detail

Excellent written and spoken English

Tools

Customer service tools

Social media platforms

Job description

A growing publishing company is seeking a fully remote Customer Service Representative to provide exceptional support to families affected by autism. This role requires at least 2 years of customer service experience, a service-first mindset, and excellent written English. The position offers a salary ranging from $1300 to $1500 per month, includes flexible work hours, and values team collaboration. Ideal candidates should also be comfortable with technology and possess strong problem-solving skills.