Full-Stack Technical Support Engineer (SaaS)

ALX Africa; South Africa; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A tech skills training organization in South Africa seeks a Technical Support Engineer to manage support cases effectively. Responsibilities include troubleshooting technical issues and assisting customers while collaborating with engineering teams. Candidates should have significant experience in web development, a strong grasp of Linux systems, and excellent communication skills. The role is full-time and emphasizes working remotely while engaging with international colleagues.

Qualifications

• 2+ years of hands-on full-stack web development experience.
• Proficiency with Linux systems including Bash commands.
• Strong experience with REST APIs and GraphQL.

Responsibilities

• Own and resolve technical support requests from customers.
• Handle full-stack troubleshooting across frontend and backend.
• Provide technical guidance to Support Agents.

Skills

Full-stack web development experience

Linux systems proficiency

REST APIs and GraphQL

MySQL or PostgreSQL

AWS services familiarity

English communication skills

Backend or scripting language fluency

API debugging tools experience

Ticketing platforms knowledge

Technical support or DevOps experience

Docker and CI/CD familiarity

Monitoring tools knowledge

Product-led SaaS experience

Job description

A tech skills training organization in South Africa seeks a Technical Support Engineer to manage support cases effectively. Responsibilities include troubleshooting technical issues and assisting customers while collaborating with engineering teams. Candidates should have significant experience in web development, a strong grasp of Linux systems, and excellent communication skills. The role is full-time and emphasizes working remotely while engaging with international colleagues.