Front Office Manager

Hospitality Jobs Africa; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hospitality recruitment firm is seeking a Front Office Manager in Durban to oversee reception and guest services, manage reservations, and ensure compliance with operational procedures. The ideal candidate will have 3 to 5 years of experience in a hotel environment with strong leadership and organizational skills. Responsibilities include managing guest arrivals and departures, overseeing staff schedules, and handling guest concerns. Excellent communication and problem-solving abilities are essential for success in this role.

Qualifications

• Proven experience as a Front Office Manager in a hotel environment.
• Strong leadership, communication, and organizational skills.
• Excellent guest relations and problem-solving ability.

Responsibilities

• Manage guest arrivals and departures.
• Handle escalated guest concerns.
• Oversee cash-ups and reports.

Skills

Leadership skills

Communication skills

Organizational skills

Guest relations

Problem-solving ability

Tools

PMS systems

Job description

The Front Office Manager will be responsible for the overall management of reception,даи guest services, reservations coordination, and front office teams. The role ensures smooth daily operations, effective staff scheduling, and compliance with brand standards and operational procedures.

Responsibilities

• Manage guest arrivals and departures
• Handle escalated guest concerns
• Oversee cash‑ups and reports
• Work closely with housekeeping, maintenance, and food & beverage departments

Qualifications

• Proven experience as a Front Office Manager in a hotel environment
• Strong leadership, communication, and organisational skills
• Excellent guest relations and problem‑solving ability
• Experience with PMS systems advantageous
• Stable work history and fully referenceable
• Between 3 - 5 years of relevant experience