Front Office Manager

The Staff Connection; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputable hotel group in Johannesburg is seeking a professional Front Office Manager to lead their front office team. This role demands strong leadership, a commitment to exceptional guest service, and an understanding of front office operations. Key responsibilities include overseeing daily operations, managing check-ins and guest relations, and collaborating with other departments. Ideal candidates will have experience in a 4-5 star hotel setting and possess excellent communication skills. Competitive salary and opportunities for growth are offered.

Benefits

Competitive salary package

Professional, supportive working environment

Opportunity to grow within a reputable hotel group

Exposure to a high-standard corporate hospitality environment

Qualifications

• Proven experience as a Front Office Manager in a 4–5 star hotel environment.
• Strong leadership and communication skills essential.
• Solid understanding of hotel systems (PMS, reservations, reporting tools).

Responsibilities

• Oversee daily front office operations to ensure a seamless guest experience.
• Lead, mentor, and motivate the front office team.
• Handle guest feedback, complaints, and VIP requirements with professionalism.

Skills

Leadership ability

Exceptional guest service

Problem-solving skills

Communication skills

Education

Diploma in Hospitality

Tools

PMS (Property Management System)

Reservation systems

Reporting tools

Job description

We are inviting applications for a professional and service-driven Front Office Manager to lead a Front Office team at a high-performing corporate hotel.

This role requires a polished individual with strong leadership ability, exceptional guest service standards, and a solid understanding of front office operations.

Key Responsibilities

• Oversee daily front office operations to ensure a seamless guest experience
• Lead, mentor, and motivate the front office team
• Manage check-in, check-out, reservations, and guest relations efficiently
• Maintain high service standards, ensuring consistency with brand expectations
• Handle guest feedback, complaints, and VIP requirements with professionalism
• Collaborate with Housekeeping, F&B, and other departments for smooth operations
• Ensure accurate billing, cash-ups, and financial controls
• Prepare reports, manage rosters, and support operational planning

Requirements

• Locals
• Diploma in Hospitality
• Proven experience as a Front Office Manager 4–5 star hotel environment
• Strong leadership and communication skills
• Solid understanding of hotel systems (PMS, reservations, reporting tools)
• Excellent problem-solving skills and a guest-first mindset
• Ability to work under pressure in a fast-paced environment
• Professional appearance and exceptional interpersonal skills

What We Offer

• Competitive salary package
• Professional, supportive working environment
• Opportunity to grow within a reputable hotel group
• Exposure to a high-standard corporate hospitality environment