Front Office Leader: Guest Experience & Team Coach

Accor; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hotel group in Randburg, South Africa is seeking an experienced Assistant Front Office Manager. The role requires overseeing daily operations of the Front Office Department, delivering exceptional service, and coaching team members. Ideal candidates should possess excellent communication skills, be bilingual in English and Arabic, and ideally hold a degree or diploma in Hospitality Management. This position offers opportunities for professional growth in a dynamic work environment.

Qualifications

• Proven ability to guide and coach team members.
• Excellent leadership skills with a track record of staff development.
• Bilingual in English and Arabic is required.

Responsibilities

• Oversee daily operations of the Front Office Department.
• Assist in managing sub-departments to maintain customer service standards.
• Handle guest complaints and staff-related issues promptly.

Skills

Leadership

Guest Service Orientation

Communication Skills

Coaching Skills

Bilingual (English and Arabic)

Education

Degree or Diploma in Hospitality Management

Tools

Property Management System

Microsoft Office Suite

Job description

A leading hotel group in Randburg, South Africa is seeking an experienced Assistant Front Office Manager. The role requires overseeing daily operations of the Front Office Department, delivering exceptional service, and coaching team members. Ideal candidates should possess excellent communication skills, be bilingual in English and Arabic, and ideally hold a degree or diploma in Hospitality Management. This position offers opportunities for professional growth in a dynamic work environment.