Front Desk Supervisor

Hilton Worldwide, Inc.; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global hospitality company seeks a Front Desk Supervisor in Johannesburg. You will oversee front office operations and ensure exceptional service standards while managing Guest inquiries and complaints. The ideal candidate will possess strong supervisory and interpersonal skills, front office experience, and a passion for guest satisfaction. If you are organized and capable of training team members, this position is an excellent opportunity in a leading hospitality environment.

Qualifications

• Experience in the hotel, leisure, and/or retail sector is required.
• Strong sales capabilities are essential.
• Ability to prioritize and meet deadlines is crucial.
• Excellent communication skills are needed.
• Passion for delivering exceptional Guest service is a must.

Responsibilities

• Supervise Front Desk operations during assigned shifts.
• Ensure the team knows hotel products and services.
• Monitor team performance with a focus on training.
• Maximize sales through up-selling and marketing.
• Manage Guest requests and complaints promptly.
• Maintain professional appearance and service standards.

Skills

Front Office experience

Commercial awareness

Organized work ethic

Supervisory skills

Interpersonal skills

Exceptional Guest service

Education

Relevant supervisory/management certificate/diploma or degree

Job description

Job Description - Front Desk Supervisor (HOT0C5NP)

Work Locations

Hampton by Hilton Sandton Grayston Corner W Rd N and Grayston drive Johannesburg 2001

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up‑selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter‑personal, and communication skills
• A passion for delivering exceptional levels of Guest service

• A relevant supervisory/management certificate/diploma or degree would be advantageous

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!