Front Desk & Guest Services Leader

Hospitality Jobs Africa; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hospitality recruitment firm is seeking a Front Office Manager in Durban to oversee reception and guest services, manage reservations, and ensure compliance with operational procedures. The ideal candidate will have 3 to 5 years of experience in a hotel environment with strong leadership and organizational skills. Responsibilities include managing guest arrivals and departures, overseeing staff schedules, and handling guest concerns. Excellent communication and problem-solving abilities are essential for success in this role.

Qualifications

• Proven experience as a Front Office Manager in a hotel environment.
• Strong leadership, communication, and organizational skills.
• Excellent guest relations and problem-solving ability.

Responsibilities

• Manage guest arrivals and departures.
• Handle escalated guest concerns.
• Oversee cash-ups and reports.

Skills

Leadership skills

Communication skills

Organizational skills

Guest relations

Problem-solving ability

Tools

PMS systems

Job description

A hospitality recruitment firm is seeking a Front Office Manager in Durban to oversee reception and guest services, manage reservations, and ensure compliance with operational procedures. The ideal candidate will have 3 to 5 years of experience in a hotel environment with strong leadership and organizational skills. Responsibilities include managing guest arrivals and departures, overseeing staff schedules, and handling guest concerns. Excellent communication and problem-solving abilities are essential for success in this role.