Front Desk & Customer Experience Specialist

Architectural Services; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A local service provider in Durban is seeking a professional to manage switchboard operations and customer inquiries. Applicants must have a Matric Certificate and be PSIRA Grade C certified. Proficiency in Microsoft Office is essential along with strong English skills. The ideal candidate should possess excellent interpersonal skills and the ability to work under pressure. Preference will be given to historically disadvantaged candidates. Own transport is mandatory and residence in proximity to Balito/Inanda is required.

Qualifications

• Matric Certificate required.
• Minimum PSIRA Grade C certification needed.
• Experience with Microsoft Office Suite is essential.

Responsibilities

• Answer switchboard and direct calls.
• Attend to visitors and job applicants.
• Strive for first-time resolution in customer inquiries.

Skills

Customer liaison

Interpersonal skills

English proficiency

Microsoft Word

SAP

Excel

Phone etiquette

Education

Matric Certificate

PSIRA Grade C

NKP Registration

Job description

A local service provider in Durban is seeking a professional to manage switchboard operations and customer inquiries. Applicants must have a Matric Certificate and be PSIRA Grade C certified. Proficiency in Microsoft Office is essential along with strong English skills. The ideal candidate should possess excellent interpersonal skills and the ability to work under pressure. Preference will be given to historically disadvantaged candidates. Own transport is mandatory and residence in proximity to Balito/Inanda is required.