Customer Service and Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a French Speaking Customer Service and Sales Representative for a fully remote position. The role involves assisting passengers in both French and English, handling airline reservations, and ensuring top-notch customer service. Candidates must have native-level French language skills and be based in South Africa. This is a full-time, permanent role with a requirement for flexibility in working hours and a stable internet connection. Comprehensive training will be provided.

Benefits

Fully paid training

Work from home arrangement

Qualifications

• Must have a permanent residence permit or South African ID.
• Stable internet connection is required at own cost.
• Experience in customer service is preferable.

Responsibilities

• Provide assistance to passengers in French and English.
• Handle airline reservations and voice calls in both languages.
• Meet key performance indicators and client service expectations.

Skills

Native level fluency in French language

Flexibility to work shifts

Strong communication skills in English

Job description

French Speaking Customer Service and Sales Representative (Contact Center/BPO)

Free State, South Africa

Job Openings French Speaking Customer Service and Sales Representative (Contact Center/BPO)

About the job French Speaking Customer Service and Sales Representative (Contact Center/BPO)

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Type: Full time/Permanent

Location: Free State, South Africa

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

• Native level fluency in French language: Verbal & Written
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Training: 4 weeks (Fully Paid).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in French & English languages
• Work on airline reservations systems & handling voice calls in English & French may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment