French and English Speaking Agents

Merchants; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer support provider in South Africa is looking for French and English Speaking Agents to assist customers of a major Canadian banking brand. You will provide support for banking services including fraud investigations and disputes. Candidates should be fluent in French, proficient in English, and have experience in customer service or call centers. Join a diverse, inclusive team with opportunities for growth, offering full training and onboarding.

Benefits

Full training and onboarding

Opportunities for career growth

Diverse, bilingual, and inclusive environment

Qualifications

• 6–12 months customer service or call center experience, preferably in banking or financial services.
• Strong attention to detail and problem-solving skills.
• Ability to remain calm in high-stress situations.

Responsibilities

• Assist customers with their Account and Mastercard services.
• Investigate and resolve fraud claims and payment disputes.
• Provide banking support across phone, email, and chat.

Skills

Fluency in French

Proficiency in English

Attention to detail

Problem-solving

Calm under pressure

Job description

French and English Speaking Agents

Now Hiring : French and English Speaking Agents – Banking, Fraud & Disputes 🇫🇷🇨🇦

Are you fluent in French or English and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand.

You’ll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast‑paced, customer‑first environment aligned to Canadian business hours.

Key Responsibilities

• Assist French‑speaking customers with their Account and Mastercard services
• Investigate and resolve fraud claims and payment disputes
• Provide accurate, empathetic banking support across phone, email, and chat
• Document cases clearly and follow all compliance and data security protocols
• Escalate complex cases when needed and collaborate with internal fraud teams

Requirements

• Fluent in French and proficient in English
• 6–12 months of customer service or call centre experience (banking or financial services a plus)
• Strong attention to detail, problem‑solving, and data accuracy
• Able to remain calm and professional in sensitive or high‑stress situations
• Comfortable using multiple systems and digital tools

What You’ll Get

• Join a reputable, growing team supporting a major Canadian brand
• Full training and onboarding provided
• Opportunities for career growth in financial services
• Work in a diverse, bilingual, and inclusive environment