Food Trader

Makro South Africa; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading retail company is looking for a Sales Executive to manage relationships with large customers and bulk buyers. The ideal candidate should have 3-5 years of sales experience, strong communication skills, and a customer-centric approach. Responsibilities include overseeing orders, conducting market research, and ensuring effective customer query resolution. This role emphasizes building a solid customer base and achieving sales targets in a dynamic retail environment.

Qualifications

• 3-5 years of sales experience with proven record.
• Strong knowledge of Store process and inventory management.

Responsibilities

• Build relationships with large businesses and oversee orders from initiation to completion.
• Conduct market research and identify new business opportunities.
• Ensure effective communication with customers regarding their queries and deliveries.
• Co-ordinate promotional activities and maintain internal communication with the team.

Skills

Communication Skills

Strong Administration Skills

Planning & Organisation

Sales Skills

Adaptability

Customer/Member Centred

Education

Matric/Grade 12

Diploma/Degree in sales or related field

Job description

Summary

To build relationships with large customers, large businesses and bulk buyers and oversee their orders from initiation to completion of sale.

Responsibilities

Market Research

• Conduct market research to establish customer needs by segment-feedback to relevant Manager.
• Providing in-store feedback on potential challenges & opportunities.
• Identify and attract new business opportunities.
• Research businesses on the internet and directories in order to source customers in the target market.
• Use an up to date and detailed map of store location and surrounding areas to locate large customers and businesses.
• Note names of businesses when researching target areas.
• Follow up on referrals.
• Note the name of businesses and businessmen and run them through the store system to see if they are already cardholders.
• Conduct price surveys on competitors’ products and promotions.
• Display an understanding of category performances and market conditions

Build customer base and maintain customer service excellence

• Build strong relationships with customer base through understanding basic cost of sales model per segment.
• Interact professionally with corporate institutes when recruiting and servicing customers/potential customers.
• Actively recruit new bulk traders.
• Service walk in customers.
• Service existing customers.
• Establish and understand customers’ needs and advise them accordingly by giving suggestions of food product that may meet their needs.
• Displaying detailed knowledge of food products in the food department.
• Displaying detailed knowledge of the stores latest product offerings and promotions.
• Maintain contact with allocated customers and general growth of Customers in line with keep, get and grow philosophy.
• Maintenance of customer base by keeping in touch with customers and informing them of the stores latest offerings.

Administration and liaison with other departments

• Efficient and effective functioning of Food Floor including the Tele-Sales department and loading of telephone and faxed Customer orders on Tele-sales system.
• Ensure that administration function is correct and up to date.
• Negotiate with relevant management and buyers to offer the best possible deals to customers.
• Liaise with Inventory Controllers regarding deals and out of stocks daily.
• Co-ordinate all in store promotional activities with inventory team.
• Ensure efficient communication with Execs and Head Office buyers to keep service levels to standard.
• Ensure effective communication (internal and external).
• Update CRM System.
• SAP BW Reports on a daily basis.
• Ensuring effective administration and procedures.

Sales

• Leverage market conditions to drive profitability and sales. i.e. price increases and stock shortages.
• Co-ordinate the processing of customer orders and quotes.
• Achieve sales and operational budgets
• Aim to meet and exceed agreed upon sales targets.
• Ensure continuous growth of all business partner groups.
• Plan possible sales deals to achieve sales targets.
• Trade for maximum profit.
• Tailor make deals for customers to ensure growth and customer retention.
• Visit customers on an adhoc basis.

Customer Query Resolution

• Satisfy the customer’s query.
• Liaise continuously with customers about deliveries and service.
• Escalate unresolved queries to relevant management.

Shrinkage Control and housekeeping standards

• Demonstrate consistent application of internal policies and procedures.
• Escalate identified problems regarding shrinkage to relevant manager or security.
• Report suspicious occurrences or people (staff and customers) to management and security personnel.
• Be aware of high shrinkage and high value items

Teamwork and Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of group and company procedures and policies
• Plan and priorities, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Work with the broader core and site HR teams to support the overall HR strategy

Requirements

• Matric/Grade 12
• Diploma/Degree in sales or related field preferred.
• 3-5 years of sales experience with proven record

Competencies & Skills

• Live the values
• Judgment
• Customer/Member Cantered
• Planning & Improvement
• Influence and Communicate
• Adaptability
• Culture, Diversity & Inclusion

Functional

• Communication Skills
• Strong Administration Skills
• Planning, Organising and Control
• Knowledge of Store process
• Manage and Motivate staff member
• The position requires trust and honesty and that entails the handling of cash and/or finances, which includes but is not limited to, the handling, administering, processing and distribution of the Company’s monetary resources such as its stock in trade or merchandise

“Employment Equity Policy Requirements may be applicable”