Floor Supervisor

Cotton On Group; Umhlanga Rocks; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global retail brand is seeking a Floor Supervisor in Umhlanga Rocks to support the Store Manager and lead a team towards achieving exceptional customer experiences. The role entails executing brand direction, coaching staff, identifying trade opportunities, and promoting charitable initiatives. Candidates should demonstrate strong leadership abilities and customer service skills, contributing positively to a diverse and inclusive workplace culture. This position offers competitive compensation and numerous benefits including discounts and wellness support.

Benefits

Competitive base salary

50% off Cotton On Group Brands

Wellness support 24/7

Discounts for family

13th Cheque

Qualifications

• Experience in a retail supervisory role is preferred.
• Ability to coach and lead a team to achieve business goals.
• Strong understanding of customer service principles.

Responsibilities

• Support the Store Manager in creating great customer experiences.
• Execute Brand direction effectively across various tasks.
• Coach the department team for optimal performance.
• Identify trade opportunities to improve customer experiences.
• Promote Cotton On Group Foundation initiatives.

Skills

Team leadership

Customer service excellence

Commercial acumen

Coaching

Job description

Do you speak fashion? We're hiring! Let’s Chat!

Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.

We’re playfully rebellious and always optimistic. Join our world and let's do good things together.

Benefits

• Competitive base salary
• Local and Global career growth – progress your career across our 7 Brands
• 50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie and Supre
• Wellness support 24/7 – mental health, relationships, family + more
• Discounts for you and your family - medical, travel, financial + more
• 13th Cheque

The Role

Floor Supervisors support the Store Manager and enable their team to create great experiences for our customer and drive business outcomes for their Brand Department.

• Own your department and focus on executing Brand direction across VM, trade actions, inventory processes and presentation
• Coach the team to work together in your department in partnership with your Store Management team
• Share feedback with your Manager and team to grow your department performance
• Bring your commercial eye to your department, spot trade opportunities, and find solutions to improve the customer experience and department results
• Embed customer excellence whilst growing Department results through clear planning and direction
• Advocate for the Cotton On Group Foundation, leading the team on how they can make life changing impact on our projects around the world
• Step-up and support your management team in the wider day-today running of the store as required

It’s more than a job. It’s about making a positive difference in everything we do.

Who are we?

A diverse team of 20,000 around the world who love to think Big and have fun along the way. We develop, reward and recognize our team members, so they can feel empowered to reach their full potential. We know life’s more fun when you’re free to be you and our team bring their point of difference, making us into the unique global retailer we are today.

Being You can take you places at the Cotton On Group. Join us and let’s do good things together.

At Cotton On, we are focused on building a culture centered in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at [e-mail] so we may support you in completing the job application process.