Floor Supervisor (40hr) - @home - DeWaterkant

The Foschini Group; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent retail company in South Africa seeks a candidate to support store management by providing leadership to the team. Responsibilities include ensuring operational excellence, driving performance through KPIs, and fostering strong customer relationships. Candidates should have a Matric certificate and a minimum of 3 years of retail experience, with at least 1 year in a leadership role. Excellent communication and organizational skills are essential. The company emphasizes a customer-centric approach and values candidates who can adapt to different situations.

Responsibilities

• Support store management to provide outstanding leadership to the team.
• Ensure team executes operational excellence with a customer-centric mindset.
• Drive performance through store KPIs like turnover and new accounts.

Skills

Retail experience

Leadership skills

Customer service strategy

Communication skills

Organizational skills

Education

Matric certificate

Job description

Responsibilities

• The ability to support the store management team to provide outstanding leadership to the store team.
• Ensures the team executes operational excellence through a customer centric mindset.
• Generating high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and complete priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through the store KPI’s (e.g., turnover, rewards, new accounts, visuals, etc).

Qualification

• A Matric certificate.

Skills

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
• High flexibility and ability to adapt to different customers and situations.
• A high sense of urgency with demonstrated ability to work independently.
• High flexibility and ability to adapt to different customers.
• An outstanding leadership, interpersonal and communication skills.
• Ability to work a flexible schedule to meet the needs of the business.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
• Strategic Sales Planning
• Managing the Sales Process
• Customer Value Management

Behaviours for success

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Effectively building formal and informal relationship networks inside and outside the organization.
• Building strong customer relationships and delivering customer‑centric solutions.
• Making good and timely decisions that keep the organization moving forward.
• Anticipating and adopting innovations in business‑building digital and technology applications.
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Good verbal/written communication skills and good organisational skills.
• Strong organisational and planning skills.
• The ability to multi‑task in a fast‑paced environment.
• The ability to work independently.
• The ability to take initiative.
• A high level of attention to detail.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.