First-Response IT Support Technician (Hybrid)

Cyberlogic; Stellenbosch; Hybrid; ZAR 200 000 - 250 000; Full time

Job summary

A leading managed solutions provider is seeking a First Response Technician in Stellenbosch/Cape Town. This role involves delivering remote and on-site technical support, troubleshooting issues, and maintaining documentation. Ideal candidates should have a National Senior Certificate, CompTIA A+, and experience in IT support, preferably within an MSP environment. Join a dynamic team and contribute to enhancing customer experiences while evolving your technical skills.

Benefits

Work-from-home opportunity

Continuous learning and development

Qualifications

• 1-3 years' IT-related experience in a support role, preferably in an MSP environment.
• Experience with operating systems (Windows, macOS) and software applications (e.g., Pastel).
• Experience using remote control tools and ticketing systems.

Responsibilities

• Deliver first-line remote and on-site technical support to clients.
• Resolve technical issues including email access and configuration problems.
• Compile user-friendly how-to guides for common technical procedures.
• Provide continuous communication to clients on logged issues.

Skills

Technical support

Customer service

Troubleshooting

Documentation

Teamwork

Adaptability

Education

National Senior Certificate or equivalent

CompTIA A+

Tools

Ticket management systems

TeamViewer

Pastel

TeamViewer

Job description

A leading managed solutions provider is seeking a First Response Technician in Stellenbosch/Cape Town. This role involves delivering remote and on-site technical support, troubleshooting issues, and maintaining documentation. Ideal candidates should have a National Senior Certificate, CompTIA A+, and experience in IT support, preferably within an MSP environment. Join a dynamic team and contribute to enhancing customer experiences while evolving your technical skills.