Field Technician

Daisy Business Solutions; George; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading service provider in George seeks a Printer and Copier Technician responsible for installing, maintaining, and troubleshooting printers and copiers. This role involves direct customer support, ensuring device functionality, and maintaining service records. Ideal candidates should have strong troubleshooting skills and experience with office equipment. A commitment to customer satisfaction and technical excellence is essential.

Responsibilities

• Install and configure printers and copiers at customer locations.
• Perform routine maintenance and repair of printers and copiers.
• Respond to service calls and provide technical support to customers.
• Verify functionality of serviced devices before returning to customers.
• Maintain inventory of spare parts and tools.

Skills

Troubleshooting

Technical Support

Installation

Maintenance

Job description

Overview

Position Overview: A Printer and Copier Technician, also known as a Service Technician or Field Technician, is responsible for installing, maintaining, troubleshooting, and repairing printers, copiers, and related office equipment/furniture. They ensure that these devices are functioning properly, provide technical support to end-users, and ensure optimal performance and customer satisfaction.

Key Responsibilities

• Installation and Setup
  • Install and configure printers, copiers, and other office equipment at customer sites.
  • Set up network connectivity, drivers, and software to enable proper functionality.
  • Conduct tests and ensure devices are functioning correctly.
  • Assembling and setup of office furniture in the workshop and at customers.
• Maintenance and Repair
  • Perform routine maintenance tasks on printers and copiers, such as cleaning, lubrication, and component replacements.
  • Diagnose and troubleshoot hardware and software issues to identify the root cause of problems.
  • Repair or replace faulty components, such as print heads, rollers, circuit boards, or sensors.
  • Upgrade firmware and software to enhance device performance and security.
  • Maintain accurate records of maintenance activities, repairs, and parts inventory.
• Customer Support
  • Respond to service calls and provide technical support to customers in person or via phone, email, or remote assistance tools.
  • Analyse and resolve customer-reported issues, ensuring minimal downtime and disruption to their operations.
  • Educate customers on device operation, maintenance best practices, and troubleshooting techniques.
• Quality Assurance
  • Test repaired or serviced devices to verify proper functionality before returning them to customers.
  • Perform quality checks to ensure print and copy output meets established standards.
  • Stay updated on industry trends, new technologies, and advancements in printer and copier systems.
• Inventory and Documentation
  • Maintain an inventory of spare parts, tools, and supplies needed for repairs and maintenance.
  • Order replacement parts and supplies as necessary, ensuring timely availability.
  • Keep detailed records of service requests, repairs performed, and customer interactions.