Field Service Engineer

Alcon; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global leader in eye care is looking for a dedicated Engineering professional based in Durban, KwaZulu-Natal. You will handle complex technical tasks, troubleshoot and repair surgical equipment, and develop relationships with clients to ensure future business. The ideal candidate has a degree in electronics or electrical engineering and at least three years of experience in maintenance. This role requires fluency in English and a willingness to travel internationally and domestically.

Benefits

Tailored talent and development plan

Professional growth opportunities

Internal mobility within Alcon worldwide

Qualifications

• 3+ years of experience in maintenance.
• Fluent in English.
• Availability to travel domestically and internationally (85%).

Responsibilities

• Handle technical tasks for effective equipment function.
• Troubleshoot and repair surgical equipment.
• Develop relationships with customers for future business.
• Document and maintain service logs.

Skills

Technical troubleshooting

Customer relationship management

Problem-solving

Attention to detail

Good communication

Education

Bachelor’s degree or diploma in electronics or electrical engineering

Job description

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

Overview

This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes.

Responsibilities

• Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
• Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
• Identify and correct complex problems associated with start-up
• Research, evaluate, and recommend new products or equipment upgrades that meet customer needs
• Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
• Instruct clients on the proper usage and operation of equipment
• Document and maintain clients’ service logs and prepare reports for product failure analysis and serviceability issues
• Escalate issues to relevant engineering teams
• Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
• Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control
• Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization
• Commit to continuous improvement and compliance with regulatory requirements

Qualifications

• Bachelor’s degree or diploma in electronics or electrical engineering
• Experience in maintenance >= 3 years
• Availability to travel internationally and domestically (85%)
• English is mandatory (fluent)

Why Alcon

• A tailored talent and development plan.
• Professional opportunities for growth.
• Internal mobility opportunities within Alcon worldwide.

See your impact at alcon.com/career

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