Field Guide & FOH

Bushwise; Hluhluwe; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A renowned safari lodge in KwaZulu-Natal is looking for a dynamic couple to fill the roles of Field Guide and Junior Front of House. The Field Guide must possess a recognized guiding qualification and communicate effectively while delivering memorable wildlife experiences. Meanwhile, the Front of House professional will ensure exceptional guest service and seamless operations. Ideal candidates have a strong passion for hospitality and wildlife in a remote setting, along with relevant experience and certifications.

Qualifications

• Must have a recognized field guiding qualification and relevant permits.
• Valid First Aid certification is essential.
• Strong communication skills required.

Responsibilities

• Conduct professional game drives and guided bush walks.
• Assist guests with check-ins, check-outs, and scheduling.
• Maintain a warm, professional presence while serving guests.

Skills

Strong communication skills

Storytelling skills

Calm under pressure

Attention to detail

Interpersonal skills

Education

Recognised field guiding qualification

Valid First Aid certification

PDP and valid driver’s licence

Valid Trails Guide qualification

Job description

An exclusive safari lodge is seeking a dynamic, service-driven couple to join its operations team. This opportunity is ideal for a qualified Field Guide partnered with a Junior Front of House professional who is passionate about wildlife, hospitality, and delivering exceptional guest experiences in a remote wilderness environment.

Position 1: Field Guide

• Conduct professional game drives and guided bush walks in line with regulatory and safety standards
• Deliver engaging, informative, and safety-focused wildlife experiences
• Ensure guest safety at all times while in the field
• Share in-depth knowledge of flora, fauna, ecology, and conservation
• Maintain guiding equipment, vehicles, and radio communications
• Assist with conservation, monitoring, and lodge sustainability initiatives
• Represent the lodge professionally and uphold brand standards

Position 2: Front of House

• Assist with guest check-ins, check-outs, and daily guest liaison
• Support dining service, bar service, and hosting duties
• Ensure guest areas are well-presented and aligned with luxury standards
• Assist with activity scheduling and guest requests
• Maintain a warm, professional, and attentive guest presence
• Work closely with guiding, housekeeping, and kitchen teams to ensure seamless service

Requirements

• Recognised field guiding qualification and relevant permits
• Valid Trails Guide qualification (or willingness to obtain)
• PDP and valid driver’s licence
• Valid First Aid certification
• Strong communication and storytelling skills
• Calm, confident approach in high-pressure or safety-critical situations
• Passion for conservation and environmental education
• Previous hospitality or lodge experience preferred
• Strong interpersonal and communication skills
• High attention to detail and guest comfort
• Willingness to learn and grow within a luxury lodge environment
• Professional appearance and service mindset
• Ability to work flexible hours, including weekends and holidays