Fast Food Specialist

Saflin Consulting; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading restaurant management firm in Durban seeks a managerial candidate to lead operations in their RFC restaurant business. You will oversee people management, enhance customer experience, and drive sales growth through exceptional service. The ideal candidate has experience in customer-facing roles, a passion for coaching, and a commitment to operational excellence. This position is pivotal in maintaining a culture of accountability while maximizing profitability. Excellent communication skills and a desire for career progression are key.

Qualifications

• Experience in a customer-facing environment essential.
• Track record of driving sales growth required.
• Ability to coach and develop a diverse team.

Responsibilities

• Lead and manage the in-store team effectively.
• Ensure a customer-focused environment.
• Maximize sales through exceptional service.
• Control restaurant costs to maximize profitability.

Skills

Customer service

Sales growth

Coaching ability

Strong communication skills

Team management

Job description

Role Overview

The purpose of the role is to lead and oversee the management of all aspects of the RFC restaurant business.

Through coaching, developing, motivating and engaging all in‑store employees, create a culture to be proud of.

By adopting a 'beat year ago' mentality, you will ensure the continued growth and success of the RFC brand by developing and communicating a breakthrough strategy that delivers outstanding business results.

By Driving Hospitality with Heart, ensure that every customer has an outstanding experience and product.

Duties & Responsibilities PEOPLE - 30%

• Lead and manage all aspects of your team through coaching, support, and engagement.
• Build a strong culture in the restaurant by embracing Heartstyles leadership, RFC, and Group principles, recognition, and team engagement.
• Follow a robust people plan to ensure staffing levels achieve optimum with the required part‑time and full‑time split.
• Build people capability in the restaurant through a focus on functional know-how and leadership competencies.
• Create clear and robust long‑term succession plans.
• Spot, recruit, and nurture high potential talent.
• Encourage team ownership and accountability on results through robust performance management.
• Communicate key information effectively to the store and management team.
• Handle employee relations, including investigations and absence management.
• Ensure compliance with government employment legislation.
• Follow a robust onboarding process for new starters.
• Ensure the team is trained in fire procedures, health and safety, food hygiene, and security procedures.
• Maintain up‑to‑date personnel and training files.

Customer - 20%

• Create a customer‑focused environment.
• Lead by example in guest engagement and interaction.
• Utilize customer reporting tools to understand and improve guest experience.
• Deliver industry‑leading standards for Health and Safety and Food Safety.
• Manage customer complaints in line with Company policy.
• Review customer experience reports and develop action plans.

Sales - 30%

• Maximize sales through exceptional operational standards and customer service.
• Create and execute local marketing activities.
• Understand local competition and increase visibility within the community.
• Develop a strong sales culture in the store.

Profit - 20%

• Maximize profitability by controlling restaurant costs.
• Develop a strategy to maximize profitability.
• Complete weekly labor schedules and paperwork.

General Responsibilities

• Deputize for the Area Coach when required.
• Follow Company security procedures.
• Attend area meetings.
• Act as an ambassador for the Company at community events.

Desired Experience & Qualification

• Experience in a customer‑facing environment.
• Experience driving sales growth.
• Passion and positive energy.
• Coaching ability for a diverse team.
• Basic knowledge of disciplinary processes.
• Strong communication skills.
• Enthusiasm for outstanding customer service.
• Desire for career progression.

Package & Remuneration

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