External Sales Support - Diesel Engines and spare parts

Progessive International; Johannesburg; Remote; ZAR 200,000 - 300,000; Full time

Job summary

An international contact centre is seeking a dynamic French or Spanish speaking Customer Care Agent based in Johannesburg. The ideal candidate will have 3–5 years of experience in a call centre, strong IT skills, and a customer-oriented mindset. Responsibilities include responding to customer queries and resolving issues promptly while working remotely during US hours.

Qualifications

• Minimum 3–5 years of experience in an international call centre.
• Fluent in French and/or Spanish and English.
• Experience working remotely during US hours.

Responsibilities

• Respond to customer queries via phone, email, and chat in French and English.
• Resolve customer issues efficiently and professionally.
• Log all customer interactions in the CRM system.

Skills

Fluent in French

Fluent in Spanish

Excellent communication skills

Strong IT skills

Problem-solving skills

Tools

CRM systems

Microsoft Office Suite

Job description

Summary

We are looking for a dynamic and customer-focused French-Speaking Customer Care Agent or Spanish speaking agent to join our international contact centre team. This role is ideal for someone with strong interpersonal skills, solid IT proficiency, and previous experience in delivering excellent customer service in a fast-paced, multilingual global call centre environment.

Position Info: Key Responsibilities

• Respond to customer queries via phone, email, and chat in French and English
• Resolve customer issues efficiently, professionally, and with empathy
• Escalate complex queries to the relevant departments when necessary
• Accurately log all customer interactions in the CRM system
• Assist customers with account issues, billing inquiries, and product information
• Follow up with customers to ensure resolution and satisfaction
• Maintain up-to-date knowledge of products, services, and company policies
• Contribute to continuous improvement by providing customer feedback and identifying process inefficiencies

Requirements

• Minimum 3–5 years of experience in a international call centre
• Fluent in French and or Spanish (native or professional level) and English
• Experience working remotely US hour s
• Strong IT skills : confident using CRM systems, helpdesk platforms, and Microsoft Office Suite
• Excellent communication and problem-solving skills
• Ability to multitask, prioritize, and manage time effectively
• Customer-oriented mindset with a passion for service excellence
• South African ID or Residence or valid Refugee status Permit is essential