External Customer Advisor

Jonsson Workwear; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent workwear solutions company in Cape Town seeks an experienced External Customer Advisor to build and maintain customer relationships. You will be the primary contact, demonstrating exceptional interpersonal skills while ensuring customer satisfaction. The role involves significant travel to meet clients' needs. Ideal candidates will be professional, proactive, and possess the drive to identify new business opportunities. Applications from designated groups are encouraged.

Qualifications

• Experience as an External Customer Advisor or similar role.
• Ability to build strong partnerships with customers.
• Willingness to travel for customer calls.

Responsibilities

• Forge strong customer partnerships and maintain relationships.
• Communicate effectively at all levels of the customer's business.
• Proactively suggest solutions that meet customer needs.

Skills

Interpersonal skills

Communication skills

Initiative

Determination

Problem-solving

Job description

At Jonsson Workwear, we aim to provide a truly remarkable experience by putting each of our customers first in everything we do. Whether they step into our locations, or we meet them at theirs, we do whatever is possible to serve both our first‑time and our long‑time customers brilliantly.

To connect them with the best workwear solutions, our customers are supported by an External Customer Advisor. This reliable go‑to is an extension of Jonsson Workwear and is responsible for building and maintaining the solid partnerships that propel our business forward.

Our team requires an experienced, high‑calibre External Customer Advisor to look after our customers in the Cape Town region. As the dedicated point of contact, you are presentable and professional, with exceptional interpersonal skills. You are prepared to go to great lengths to ensure our customers are served with charm, obsession and consideration.

Responsibilities

• Demonstrate the initiative and drive to forge strong customer partnerships.
• Display the intelligence and communication skills needed to connect with individuals at every level of our customer’s business.
• Think big, think laterally and continually look out for new opportunities with determination and persistence.
• Understand each customer’s requirements, and proactively suggest solutions that meet their needs.
• Always follow up, follow through and fulfil your commitments, always.
• Spend a substantial amount of time travelling to call on customers, with Jonsson Workwear Cape Town as your central location when needed.

In line with Jonsson Workwear’s commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.