Executive Housekeeping Manager

HR Genie; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A luxury hotel is seeking an experienced Executive Housekeeper to lead housekeeping operations for 349 rooms. This pivotal role involves overseeing a team of 85 and ensuring exceptional guest experiences. Candidates should have over 5 years in luxury hotel housekeeping, a strong strategic mindset, and proven budget management skills. The position offers an opportunity to contribute significantly to the hotel's vision as a leading luxury destination.

Qualifications

• Minimum 5 years' senior leadership experience in luxury hotel housekeeping.
• Proven track record in strategic planning and operational excellence.
• Advanced knowledge of housekeeping systems and financial management.

Responsibilities

• Develop and execute a housekeeping strategy aligned with luxury vision.
• Oversee guest room presentation and hygiene.
• Manage the housekeeping budget and track operational efficiencies.

Skills

Leadership experience in housekeeping

Budget management

Data analysis and reporting

Guest-centric mindset

Team development

Education

Degree or diploma in hospitality management

Tools

Opera PMS

Excel

Job description

Overview

We are seeking a highly experienced Executive Housekeeper with a strong background in large-scale hotels, ideally 4 and 5-star, to join our Rooms Division leadership team as Director of Housekeeping. You will take full ownership of housekeeping operations for 349 rooms, ensuring that every guest room, public area, and back-of-house space exceeds expectations and delivers an exceptional 5-star plus experience.

In this pivotal role, you will lead, inspire, and develop a team of approximately 85 while overseeing operational excellence, financial performance, asset management, and guest satisfaction. You will collaborate closely with the Rooms Division leadership to maintain seamless, luxury-standard experiences throughout the hotel. The President Hotel is on an exciting journey to be recognised as a true luxury destination, and this role is central to achieving that vision.

Experience & Requirements

• Minimum 5 years' senior leadership experience in housekeeping within a luxury hotel (300+ rooms)
• Proven track record in strategic planning, budget management, and operational excellence
• Advanced knowledge of Opera PMS and housekeeping systems (Omni, Trac Tech, etc.)
• Strong data analysis and reporting skills (Excel proficiency essential)
• Degree or diploma in hospitality management (preferred)
• Strategic leadership, financial acumen, operational excellence, guest-centric mindset, team development, and asset / inventory management

Duties & Responsibilities

• Develop and execute a housekeeping strategy aligned with the hotel's luxury vision
• Collaborate with Rooms Division leadership to deliver seamless guest experiences
• Champion innovation and continuous improvement across the department
• Oversee the presentation and hygiene of all guest rooms, public areas, and outdoor spaces
• Conduct inspections, address guest feedback, and implement corrective actions
• Manage laundry operations and linen cycles to ensure quality and cost control
• Prepare and manage the housekeeping budget, including payroll, laundry, supplies, and capital expenditure
• Monitor expenses, track variances, and optimise operational efficiencies
• Take full P&L responsibility, managing cost per occupied room (CPOR)
• Maintain and safeguard departmental assets and equipment
• Set and monitor PAR levels, ensuring efficient stock management
• Oversee preventative maintenance and asset lifecycle planning
• Lead, coach, and inspire a team of 85 managers, supervisors, and attendants
• Drive performance management, training, and succession planning
• Build a culture of pride, accountability, and service excellence
• Deliver accurate financial and operational reporting
• Ensure compliance with labour laws, safety standards, and hotel policies
• Participate in audits and uphold best-practice housekeeping standards

Applicants must hold a valid South African ID, and only candidates with large-scale luxury hotel housekeeping experience will be shortlisted. Please ensure your CV highlights your qualifications and experience.