Executive, Customer Success

NielsenIQ; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading consumer intelligence company in Johannesburg seeks a Client Service Associate. This entry-level role involves day-to-day client service management, assisting in research and analysis, and ensuring high-quality service delivery. Ideal candidates are fresh graduates or those with 1 to 2 years of experience, possessing strong analytical skills and knowledge of Microsoft Office. The position offers a flexible working environment and a commitment to diversity and inclusion.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• Fresh graduate or 1 to 2 years of working experience.
• Entry level knowledge of statistics.
• Entry level knowledge of common Microsoft Office applications.

Responsibilities

• Manage day-to-day administration of client service.
• Ensure timely and precise delivery of services to clients.
• Maintain accurate business profiles for clients.
• Assist in sales activities and proposals.

Skills

Client service orientation

Analytical skills

Research techniques

Microsoft Office

Education

BA / BS

Job description

Overview

Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Responsibilities

• Maintain an accurate, complete up-to-date and insightful client business profiles to be shared with senior management
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the companys quality standards
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
• Communicate client needs to appropriate team members
• Provide in-office research administrative and operational support to senior staff
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc.
• Maintain an accurate and up-to-date knowledge on research techniques and applications
• Integrate multiple data sources to answer business issues
• Perform quality checks on all reports for alignment to request, accuracy and correctness
• Ensure standard operating procedures within area of responsibility are observed
• Recommend improvements in work processes within area of responsibility

Typical Position Pre-requisites

• BA / BS Required
• Fresh Graduate or 1 to 2 years of working experience
• Entry level knowledge of statistics
• Entry level knowledge of common Microsoft Office application

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We are proud to be an Equal Opportunity / Affirmative Action-Employer making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center.

Employment Type: Full-time

Key Skills

Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing

Experience

years

Vacancy

1