Executive: Customer Enablement & Tactical Strategy Lead

Energy at Work Projects; Randburg; On-site; ZAR 1 000 000 - 1 500 000; Full time

Job summary

A leading financial services provider in South Africa seeks an Executive for Customer Enablement and Tactical Support. This critical leadership role focuses on optimizing efficiencies and client engagement strategies within collections and recovery portfolios. A successful candidate will have over 10 years of experience in financial services, proficient in strategic execution and compliance. This opportunity offers a significant impact on operational outcomes and industry positioning in a complex regulatory environment.

Qualifications

• Minimum 10 years’ experience in a collections or financial services environment.
• 5–7 years’ management experience, including 3–5 years at Senior Manager level.
• Proven exposure to call centre operations and unsecured collections.

Responsibilities

• Lead the strategic execution of client engagement channels.
• Collaborate with technology partners to enhance campaign effectiveness.
• Ensure compliance with regulatory requirements.

Skills

Strategic acumen

Advanced stakeholder engagement

Financial acumen

Leadership skills

Systems thinking

Education

Degree in Commerce, Economics, or Law

Job description

A leading financial services provider in South Africa seeks an Executive for Customer Enablement and Tactical Support. This critical leadership role focuses on optimizing efficiencies and client engagement strategies within collections and recovery portfolios. A successful candidate will have over 10 years of experience in financial services, proficient in strategic execution and compliance. This opportunity offers a significant impact on operational outcomes and industry positioning in a complex regulatory environment.