Equipment Service Manager - KPI & Warranty Lead

Barloworld Equipment (Pty) Ltd; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading equipment solutions provider in South Africa is seeking an experienced manager to lead a technical support team. The role requires strong communication and negotiation skills, as well as a background in mechanical engineering and managing warranty processes. The ideal candidate will have a qualification as an artisan or relevant engineering degree, with at least three years of team management experience. This position involves ensuring team efficiency, safety, and addressing product issues effectively.

Qualifications

• Minimum 3 years management experience in a customer interface.
• Ability to work independently and under pressure.
• Experience in managing warranty processes.

Responsibilities

• Achieve team targets and manage performance.
• Ensure team safety and effective resource management.
• Develop corrective actions for product issues.

Skills

Communication skills

Negotiation skills

Technical knowledge of Earthmoving equipment

Computer literacy (including SAP)

People management skills

Education

Qualified Artisan or Engineering Diploma/Degree

Job description

A leading equipment solutions provider in South Africa is seeking an experienced manager to lead a technical support team. The role requires strong communication and negotiation skills, as well as a background in mechanical engineering and managing warranty processes. The ideal candidate will have a qualification as an artisan or relevant engineering degree, with at least three years of team management experience. This position involves ensuring team efficiency, safety, and addressing product issues effectively.