End Controller (External Applications Only - Sky City Mall)

Cashbuild; Alberton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail company is seeking an End Controller to ensure all documentation for goods leaving the store is completed accurately. Candidates should hold at least a Grade 12 qualification and have strong numeric skills. Responsibilities include managing customer returns, conducting employee searches, and ensuring compliance with company standards. The successful candidate must excel under pressure and be willing to work shifts, including weekends and public holidays.

Qualifications

• Minimum Grade 12 with 1 year work-related experience or 2 years experience.
• Must be literate and able to communicate in English.
• Proven attention to detail and ability to work under pressure.

Responsibilities

• Ensure no goods leave without documentation.
• Record customer returns correctly.
• Conduct random searches on employees.

Skills

Strong numeric skills

Communication in English

Attention to detail

Ability to work under pressure

Education

Minimum Grade 12

Job description

About the job End Controller (External Applications Only - Sky City Mall)

Ensure relevant documentation for all transactions is checked and recorded when stock and / or fixed assets leave the Store or when Customers return stock.

Requirements

• Minimum Grade 12 and 1 (one) year work related experience or 2 (two) years’ work related experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Must be literate
• Must have strong numeric skills
• Proven attention to detail
• Must be able to work under pressure
• Must be willing to work shifts, weekends and Public Holidays

Key Performance Area

• Ensure no goods leave Cashbuild stores without the relevant documentation
• Completed correct and full
• Correct date, time, sequence, and signature on document has been captured
• Ensure all Customer returns are correctly recorded in the End Controller book and authorised
• Ensure back up employee available for area of responsibility with shift changes, lunch, and tea breaks
• Sign the End Control keys IN / OUT daily
• All exit / entry doors must be closed if not in use
• To ensure that loading and off-loading shutter doors are closed at all times where not in use
• Report all suspicious behaviour and vehicles which could pose a risk to Cashbuild and its Customers to Management
• Conduct random searches on Employees when they leave the Store

Customer Service

• Offer fast, friendly and efficient service to all Cashbuild Customers when checking in and out Customers goods
• Direct Customers to relevant person who can assist him / her.

Ready for Business

• Adhere to Ready for Business and Beyond my Control as per the CB Way

Values

Integrity

• Complying with generally accepted standards in activities related to the position.
• keeps promises.
• creates realistic expectations.
• is sincere.
• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevents mistakes.
• Invests energy in checking his/her work for mistakes.

Client focus

• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality

Personal development

• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and/or gaining more in-depth knowledge.
• Follows relevant training programmes and/or looks for opportunities to gain experience.
• Seeks and uses opportunities for personal development.
• Asks for feedback in order to learn