Emergency Dispatch & Route Control Specialist

Wave Global; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading emergency services company is seeking a reliable dispatcher located in Durban, KwaZulu-Natal. The dispatcher will be responsible for managing emergency and nonemergency calls, maintaining call logs, and directing field units effectively. Ideal candidates will have a high school diploma and relevant experience, along with excellent communication skills and the ability to work well under pressure. This is a crucial role in ensuring effective response and coordination during emergencies.

Qualifications

• Must have strong knowledge of emergency processes and procedures.
• Experience in a similar dispatching role preferred.
• Proficient in data entry and call log management.

Responsibilities

• Answer emergency and nonemergency calls and document important information.
• Use communication tools to direct field units to appropriate sites.
• Maintain and update call logs and documentation.

Skills

Excellent communication skills

Ability to work well under pressure

Knowledge of emergency processes

Proficient in MS Office

Education

High school diploma or equivalent

Job description

A leading emergency services company is seeking a reliable dispatcher located in Durban, KwaZulu-Natal. The dispatcher will be responsible for managing emergency and nonemergency calls, maintaining call logs, and directing field units effectively. Ideal candidates will have a high school diploma and relevant experience, along with excellent communication skills and the ability to work well under pressure. This is a crucial role in ensuring effective response and coordination during emergencies.