Emergency Assist Agent

King Price Group; Pretoria; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading service provider is seeking an emergency assist agent in Pretoria, South Africa. The successful candidate will ensure royal service by managing all emergency cases related to motor accidents and roadside assistance. Responsibilities include creating cases, providing exceptional client service, and adapting to flexible hours. Candidates must have Matric and preferably some call center experience. Strong communication and problem-solving skills are essential for this role.

Qualifications

• Matric is essential for application.
• Previous experience in an emergency assist call centre is advantageous.
• Flexible working hours including after hours and weekends.

Responsibilities

• Create and manage emergency cases following standard procedures.
• Provide high-level client service.
• Ensure empathetic and professional handling of clients.
• Meet set performance targets.

Skills

Attention to detail

Organised

Problem-solving skills

Excellent communication skills

Adaptable

Education

Matric

Job description

We’ve got a position available for an emergency assist agent

Company: King Price

Purpose of position

Ensuring the delivery of royal service to our clients by managing all emergency cases for motor accident, mechanical breakdown and roadside assistance.

Responsibilities

• Creating and managing cases according to standard operating procedures
• Providing client service of the highest level
• Ensuring that clients are dealt with in an empathetic, professional and respectful manner
• Meeting set targets

Requirements

• Matric (essential)
• Previous emergency assist call centre experience (advantageous)
• Flexible working hours, which includes working after hours and weekends

Skills and Attributes

• Live the King Price values
• Attention to detail
• Organised, punctual and excellent time management skills
• Problem-solving skills
• Good judgement skills
• Adaptable and resilient
• Excellent soft skills
• Excellent product knowledge
• Strong administrative skills
• Excellent written and verbal communication skills

Should you not receive any feedback within ten (10) working days after the closing date, please accept your application as unsuccessful.