Email Handling Assistant (Remote)

Mashreq Bank; South Africa; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A forward-thinking consultancy is seeking an Email Handling Assistant to manage communications efficiently. This remote role requires excellent written and verbal skills, a strong attention to detail, and proficiency with email platforms such as Gmail and Outlook. Ideal candidates will demonstrate professionalism and organizational abilities while working flexible hours from home.

Benefits

Work from home

Flexible hours

Professional development opportunities

Qualifications

• Excellent written and verbal communication skills in English.
• Strong attention to detail and organizational abilities.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Monitor, sort, and prioritize incoming emails.
• Draft, edit, and send professional email communications.
• Respond to general inquiries and escalate complex issues.

Skills

Written communication skills

Organizational skills

Email platform proficiency

Time management

Professional demeanor

Attention to detail

Tools

Gmail

Outlook

MS Office

Google Workspace

Job description

Job Summary:

Houston Skilled Consultancy is seeking a detail-oriented and proactive Email Handling Assistant to manage incoming and outgoing communications efficiently. The ideal candidate will serve as the first point of contact for clients and internal teams, ensuring timely responses and maintaining a high standard of professionalism. This is a fully remote role, perfect for candidates who are organized, reliable, and comfortable managing multiple email accounts simultaneously.

Key Responsibilities:

• Monitor, sort, and prioritize incoming emails to ensure prompt responses.
• Draft, edit, and send professional email communications on behalf of the organization.
• Respond to general inquiries, escalating complex issues to the appropriate team.
• Maintain accurate records of email communications in company systems.
• Categorize and organize emails to streamline workflow and improve efficiency.
• Follow up with clients or team members to ensure timely resolution of requests.
• Maintain confidentiality and handle sensitive information with discretion.
• Suggerst improvements in email management processes to optimize productivity.

Required Skills and Qualifications:

• Excellent written and verbal communication skills in English.
• Strong attention to detail and organizational abilities.
• Proficiency with email platforms such as Gmail, Outlook, or similar tools.
• Basic understanding of office productivity software (MS Office, Google Workspace).
• Ability to manage time effectively and handle multiple tasks simultaneously.
• Professional and courteous demeanor in written communications.
• High level of accuracy and attention to detail.

Experience:

• Previous experience in administrative support, email management, or customer service is preferred but not mandatory.
• Fresh graduates or candidates with minimal experience but strong organizational skills are encouraged to apply.

Working Hours:

• Flexible remote work hours.
• Ability to commit to a minimum of 4–6 hours per day, Monday to Friday.
• Some flexibility may be required to accommodate peak communication periods.

Knowledge, Skills, and Abilities:

• Strong written communication and grammar skills.
• Ability to prioritize tasks and work independently.
• Familiarity with digital communication etiquette.
• Problem-solving skills and the ability to handle inquiries efficiently.
• Tech-savvy with basic troubleshooting skills.
• Strong sense of accountability and professionalism.

Benefits:

• Work from home with flexible hours.
• Opportunity to develop professional communication and administrative skills.
• Exposure to a dynamic and growing organization.
• Supportive and collaborative remote work environment.
• Potential for growth into higher administrative or managerial roles.

Why Join Houston Skilled Consultancy:

Houston Skilled Consultancy is committed to fostering a culture of growth, learning, and professional excellence. By joining our team, you will gain hands-on experience in email management and client communications while contributing to the efficiency and success of a respected consultancy. Remote work allows you to achieve a healthy work-life balance without compromising career development.

How to Apply:

Interested candidates are requested to submit their resume along with a brief cover letter highlighting relevant skills and experience to us. Please include Email Handling Assistant – Remote in the subject line of your email. Shortlisted candidates will be contacted for an interview.