Elite Call Center Specialist

Ferva Business Partners; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading business services provider in Johannesburg is seeking a Call Centre Agent to handle inbound and outbound calls, address inquiries, and provide exceptional service. Candidates should possess excellent communication skills and thrive in a fast-paced environment. Responsibilities include using company systems for data management and adhering to quality assurance standards. The ideal candidate will have prior experience in customer service and a commitment to exceeding customer expectations.

Qualifications

• Previous experience in a call centre or customer service role preferred.
• Flexibility to work various shifts, including evenings, weekends, and holidays as required.
• Commitment to providing exceptional customer service and exceeding customer expectations.

Responsibilities

• Handle inbound and outbound calls from customers, addressing inquiries and resolving issues.
• Utilise company systems to access customer information and process orders.
• Maintain a high level of product and service knowledge to assist customers.

Skills

Excellent communication skills

Active listening

Customer service orientation

Problem-solving

Education

High school diploma or equivalent

Certification in customer service

Tools

Computer proficiency

Job description

A leading business services provider in Johannesburg is seeking a Call Centre Agent to handle inbound and outbound calls, address inquiries, and provide exceptional service. Candidates should possess excellent communication skills and thrive in a fast-paced environment. Responsibilities include using company systems for data management and adhering to quality assurance standards. The ideal candidate will have prior experience in customer service and a commitment to exceeding customer expectations.