eCommerce Key Account Manager

LEGO; Johannesburg; Hybrid; ZAR 500,000 - 700,000; Full time

Job summary

A leading toy company in Johannesburg is seeking an experienced Key Account Manager to drive eCommerce growth. This role involves developing business plans, managing customer relationships, and analyzing performance data. Ideal candidates will have a strong background in eCommerce, excellent negotiation skills, and be fluent in English. Join the innovative team to create exceptional online shopping experiences.

Benefits

Family Care Leave

Insurance coverage

Wellbeing resources

Colleague Discount

Bonus Scheme

Workplace Flexibility

Qualifications

• Experience in Key Account Management focusing on eCommerce, preferably within FMCG or consumer electronics industries in South Africa.
• Proven sales skills with successful negotiation and relationship management experience.
• Strong commercial acumen and analytical skills to drive business decisions.
• Excellent collaboration and remote leadership abilities.
• Fluent in English.

Responsibilities

• Develop and implement joint business plans with eCommerce accounts in South Africa.
• Create and optimize customer trade investment plans.
• Build and maintain strong relationships with eCommerce customers.
• Manage order planning for replenishments and new product launches.
• Participate in eCommerce meetings and forums for collaboration.
• Lead annual contractual negotiations with customers.
• Analyze performance data to derive insights.
• Leverage eCommerce data to enhance customer engagement.
• Prepare business updates for leadership.

Skills

Key Account Management focusing on eCommerce

Negotiation and relationship management

Commercial acumen

Analytical skills

Collaboration and remote leadership

Fluent in English

Job description

Job Description

Are you a dedicated sales professional with a solid understanding of the ecommerce industry in South Africa?

If you have eCommerce experience and want to expand your skills with an innovative company where online selling is key to communicating the LEGO brand across various platforms and creating exceptional online shopper experiences, then this is a fantastic opportunity to join our eCommerce team in Johannesburg!

Core Responsibilities:

1. Develop and implement joint business plans with eCommerce accounts in South Africa to achieve growth targets and ensure effective execution.
2. Create and optimize customer trade investment plans, ensuring proper allocation and execution.
3. Build and maintain strong relationships with eCommerce customers through effective negotiation and daily management.
4. Manage order planning for replenishments and new product launches, aligning with inventory strategies and demand forecasts.
5. Participate actively in eCommerce meetings and forums at local and regional levels to foster collaboration.
6. Lead annual contractual negotiations with customers to secure favorable trade terms and conditions.
7. Analyze weekly and monthly performance data to derive insights and inform decision-making.
8. Leverage eCommerce data to enhance customer engagement and increase sales.
9. Prepare business updates for leadership and contribute to broader market assessments.

Join Our Team!

This role is ideal for a strong Key Account Manager seeking the next step in ecommerce. You will be part of the LEGO B2B eCommerce Team in the MEA BU (Middle East and Africa), collaborating across offices in Dubai and Johannesburg to develop the eCommerce business in the region. You will work closely with the Retail Marketing Manager and E-merchandiser to grow and deliver the joint business plan for eCommerce partners.

Requirements:

• Experience in Key Account Management focusing on eCommerce, preferably within FMCG or consumer electronics industries in South Africa.
• Proven sales skills with successful negotiation and relationship management experience.
• Strong commercial acumen and analytical skills to drive business decisions.
• Excellent collaboration and remote leadership abilities.
• Fluent in English.

Note: Applications are reviewed continuously. We reserve the right to amend or withdraw this job posting at any time, including before the advertised closing date. We encourage interested candidates to apply promptly.

What’s in it for you?

• Family Care Leave – Enhanced paid leave for important life moments.
• Insurance – Life and disability coverage for peace of mind.
• Wellbeing – Resources to support physical and mental health, community building, and creativity.
• Colleague Discount – Enjoy our generous discount from day one.
• Bonus Scheme – Opportunities for performance-based rewards.
• Workplace Flexibility – Hybrid work policy with an average of 3 days in the office, role and policy dependent.

We value diversity and are committed to creating an inclusive culture of play at LEGO, where everyone feels safe, valued, and belongs. We promote equal employment opportunity and are dedicated to Childrens’ Rights and Wellbeing globally. Candidates working with children will undergo Child Safeguarding Background Screening.

Imagine building your dream career—join the LEGO team today!