Eca Emergency Care Assistant

Netcare Ltd.; Gauteng; On-site; ZAR 200 000 - 250 000; Full time

Job summary

A leading healthcare provider in South Africa seeks an Emergency Care Assistant to enhance patient care and operational efficiency. The role requires a valid HPCSA registration, excellent communication skills, and at least one year of relevant experience. Responsibilities include responding to emergency calls, maintaining accurate patient records, and complying with health and safety regulations. Candidates must be over 21 with a valid drivers license. Join us in providing quality health services while supporting community well-being.

Benefits

Professional development opportunities

Engaged work environment

Flexible scheduling for work-life balance

Qualifications

• Grade 12 or equivalent qualification required.
• Must be registered with HPCSA as an Emergency Care Assistant.
• At least 1 year of patient care experience in an operational environment.

Responsibilities

• Respond to emergency and non-emergency calls promptly.
• Provide quality patient care while adhering to safety protocols.
• Keep accurate documentation of patient interactions and treatments.

Skills

Communication skills (written and verbal)

Interpersonal relationship skills

Analytical and Technical skills

Education

Grade 12

Current registration with HPCSA as ECA

Valid Code 10 Driver's License

Tools

Microsoft Office

Job description

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

ROLE SUMMARY

To enhance operational efficiency and service delivery through quality patient care, fostering a client centric focus through being a brand ambassador and living the Netcare way.

KEY WORK OUTPUT AND ACCOUNTABILITIES

Administrative Duties

• Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing
• Share knowledge with relevant team members

Quality Improvement

• Follow agreed upon (authorised) action steps until desired competence is achieved
• Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty / emergency unit
• Complete EPRF's – (Electronic Patient Report Forms) accurately for every patient treated
• Complete any and all paperwork required for overtime worked and leave required
• Perform any other reasonable duties as requested by Operational Manager
• Quality assurance to maintain work standards, integrity of data reporting
• Respond to any emergency if requested and administer treatment to any patient requiring as per the HPCSA protocols and regulations
• Depending on specialization provide assistance with medical rescue, emergency communications or specialized transport
• Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency
• Log all calls with the Netcare Call Centre and obtain a Case Number for every call attended and make sure this number appears on all pages of the PRF / EPRF
• Assist with in‑service training where appropriate
• Ensure the cleanliness of the station on a daily basis
• Ensure proper and adequate stock control and replacement immediately after a call if possible
• Attend CME training to maintain CPD compliance
• Submit to involvement in community projects if required
• Required to have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
• Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you

Vehicle and Equipment

• Ensure the effective control of equipment in the Department as per set guidelines
• Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to report such discrepancies to your Operations Manager (CARS sheet)
• Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week

Maintain Equipment

• Ensure sufficient care is taken to prevent loss of equipment and report all losses / stolen to management
• Ensure that all rechargeable equipment is kept serviceable
• Maintain rechargeable batteries
• Update contents check lists accordingly
• Ensure accurate record keeping for all drugs used and, in your possession
• Complete a drug checklist before commencement of shift and provide a handover drug count on completion of the shift

Health and Safety

• % Compliance with Compensation for Occupational Injuries & Diseases Act requirements
• Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
• Ensure that all public areas in the Netcare premises are kept neat and tidy at all times
• Act in the manner conducive to basic safety regulations whilst on duty
• Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
• Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to the regulations in your specific level of emergency care training
• Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately
• Wear the appropriate protective gear on each scene as necessary
• Ensure proper and adequate stock control and replacement immediately after a call if possible

Patient Care

• Required to respond to all emergency calls within one minute and all non‑emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
• Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
• Keep family members informed about patient treatment
• Wear protective gloves when treating or transporting all patients
• Respect the confidential nature of the information patients share with you even after their death
• Be courteous and professional when interacting with patients
• Accurately document all patients valuables
• Record and maintain a scheduled drug register in accordance with the Netcare drug policy
• Ensure drug registers are filled out when appropriate drugs have been administered
• Ensure regular drug stock counts are conducted
• Consult with an ECP or MO before interventions as per the HPCSA ECA protocol
• Ensure that interventions that require reported practice are presented to an ECP or MO within 48 hrs of said intervention

Transformation of Our Society

• SelfManagement and Development: Identify self‑development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
• Formulate action steps to close the gap between the ideal and actual state of competence
• Share knowledge with relevant team members
• Follow agreed upon (authorised) action steps until desired competence is achieved
• Be punctual and behave appropriately to the business environment
• Meet deadlines

Skills Profile Education

• Grade 12
• Current registration with the HPCSA : Professional Board of Emergency Care Personnel as an Emergency Care Assistant (ECA)
• Currency with HPCSA CPG updates
• Communication skills (written and verbal)
• Must be over 21 years old and have a valid PDRP for passengers and a valid Code 10 Driver's License

Work Experience Essential

• 1 year post‑graduate patient care experience in an operational environment would be beneficial
• Relevant computer proficiency would be beneficial (Microsoft Office)
• Interpersonal relationship skills
• Analytical and Technical skills

Working Conditions

Professional flexibility in working hours while supporting daily business operations, including weekend, public holiday, and night duty shifts.

We attract highly skilled, engaged, and performing employees who are passionate about providing quality health and care.

By joining Netcare, you will feel a great sense of inclusion and belonging as part of a family that cares about your growth and wellbeing.