E-Commerce Sales Outreach Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce support company seeks an E-Commerce Sales Outreach Specialist to drive revenue growth by re-engaging customers and recovering abandoned carts. The role involves proactive communication via email, SMS, and live chat to encourage purchases. Candidates should have at least 1 year of online sales or customer support experience and possess strong persuasive communication skills. This position offers flexible remote work, professional growth opportunities, and performance incentives.

Benefits

Professional growth opportunities

Performance incentives

Annual raises

Flexible remote work

Work-life balance benefits

Qualifications

• At least 1 year of proven remote/online sales experience.
• 1 year of customer service experience via phone, email, or chat.
• Familiarity with e-commerce platforms is a big plus.

Responsibilities

• Recover abandoned carts and close sales.
• Provide product recommendations to customers.
• Engage customers proactively via email, SMS, and live chat.
• Deliver exceptional customer service.
• Collaborate with internal teams to improve sales strategies.

Skills

Persuasive communication skills

Remote sales experience

Customer support experience

Goal-oriented mindset

Tools

Shopify

CRM tools

Customer engagement platforms

Job description

Join TalentPop – Where Top Performers Thrive

At TalentPop, we partner with some of the fastest-growing e-commerce brands to deliver world-class customer experiences and drive revenue through smart, strategic support. We’re currently expanding our Sales Outreach Team and looking for high-performing individuals who are passionate about sales, customer engagement, and making an impact.

This role is perfect for someone who loves connecting with people, turning conversations into conversions, and being recognized for their hard work.

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!

To ensure your application is reviewed by the Recruitment Team, you must follow these critical steps exactly. Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter NSOS in that field.

About The Role – E-Commerce Sales Outreach Specialist

As a Sales Outreach Specialist, you’ll play a key role in driving revenue growth by re-engaging customers, recovering abandoned carts, and supporting buyers throughout their journey. You’ll communicate via email, SMS, and live chat to encourage purchases, provide personalized recommendations, and deliver a seamless shopping experience.

What You’ll Do

• Reach out to potential customers to recover abandoned carts and close sales.
• Provide product recommendations and guide buyers toward the best-fit solutions.
• Proactively engage customers via email, SMS, and live chat.
• Deliver exceptional customer service and troubleshoot issues efficiently.
• Collaborate with internal teams to improve strategies and achieve sales goals.

What We’re Looking For

• At least 1 year of proven remote/online sales and customer support experience.
• 1 year of customer service experience via phone, email, or chat (e-commerce experience is a big plus).
• Strong persuasive communication skills and a natural ability to convert leads.
• Familiarity with Shopify, CRM tools, or customer engagement platforms.
• Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.

Technical Requirements

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with a minimum of 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

Why Join TalentPop?

• Professional Growth: Ongoing coaching, training, and clear paths to promotion.
• Performance Incentives: Recognition and rewards for top performers.
• Annual Raises: We believe in growing with our people.
• Career Advancement: High performers are frequently promoted into leadership roles.
• Flexible Remote Work: Enjoy the freedom to work from home, wherever you are.
• Work-Life Balance: Paid time off, health stipends, and regional health benefits.

Ready to turn conversations into conversions?

If you're excited about helping brands grow and want to be part of a team that celebrates results, learning, and impact—we want to hear from you.

Apply now and grow with TalentPop.