DUTY MANAGER – 5 STAR HOTEL – CAMPS BAY

Tych Business Solutions; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A hospitality management firm is seeking a Duty Manager/Host in Cape Town to oversee operations and ensure exceptional guest experiences in a luxury hotel. The ideal candidate should have at least a Grade 12 education, experience in a similar role, and proficiency in Opera/Opera Cloud. Strong leadership and communication skills are essential. Flexible shifts required.

Qualifications

• Grade 12 or equivalent education required.
• Experience in a 4/5 star hotel preferred.
• Familiarity with Front Office/Reservations Department duties.

Responsibilities

• Manage daily operations and guest issues.
• Maintain high service standards and team performance.
• Deliver exceptional guest experiences in a luxury setting.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Flexibility

Education

Grade 12 or equivalent

Accommodation Certificate/Hotel School diploma

Tools

Opera/Opera Cloud

Job description

Our client is seeking a warm, professional Duty Manager/Host with hospitality experience, strong leadership and communication skills, and the ability to manage daily operations, resolve guest issues, and ensure high service standards. The ideal candidate will be flexible with shifts, tech-savvy, and detail-oriented, with a focus on delivering exceptional guest experiences in a luxury environment.

Minimum Requirements:

• Grade 12 or equivalent
• Accommodation Certificate/ Hotel School diploma is advantageous
• Previous experience in the same or similar position in a 4/5 star hotel
• Familiar with all duties and procedures in Front Office / Reservations Department
• Opera/ Opera Cloud experience is essential