Dispatch Operators - FMCG

Avatar Advisory - Avatar Human Capital; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A logistics and supply chain firm in Johannesburg is seeking a Dispatch Operator to coordinate outgoing goods movements in a retail setting. Responsibilities include preparing dispatch documentation, ensuring compliance with packing standards, and maintaining inventory records. The ideal candidate should have a Grade 12 certificate and 1–2 years’ experience in logistics, preferably in FMCG. A forklift license is an added advantage.

Qualifications

• Minimum 1–2 years’ experience in a dispatch, warehouse, or logistics role.
• Experience in retail or FMCG preferred.
• Valid forklift or driver's license can be an advantage.

Responsibilities

• Prepare and process dispatch documentation.
• Coordinate and control the loading and dispatch of goods.
• Verify goods match order sheets and comply with standards.
• Schedule and liaise with drivers for on-time deliveries.
• Maintain cleanliness and organization in the dispatch area.

Skills

Coordination skills

Attention to detail

Communication skills

Education

Grade 12 / Matric

Certificate in Logistics or Supply Chain (advantageous)

Tools

Handheld scanners

Computerized dispatch systems

Job description

A company is seeking a Dispatch Operator in a retail or warehouse setting is responsible for coordinating the outgoing movement of goods — ensuring that all products are accurately picked, packed, verified, and dispatched to stores, customers, or delivery routes. The role supports efficient logistics operations and maintains accurate inventory records while upholding company quality and safety standards.

Duties & Responsibilities

Key Duties & Responsibilities

• Prepare and process dispatch documentation (delivery notes, invoices, packing lists).

• Coordinate and control the loading and dispatch of goods from the warehouse or back store.

• Verify that all goods being dispatched match order sheets (quantity, item codes, and quality).

• Ensure that packaging and labeling comply with company standards and customer requirements.

• Schedule and liaise with drivers, storemen, and delivery teams to ensure on-time deliveries.

• Record dispatched stock and update inventory management systems.

• Report discrepancies, damages, or shortages to the Warehouse or Logistics Supervisor.

• Ensure dispatch area is kept clean, safe, and organized for efficient workflow.

• Assist with stock counts, cycle counts, and reconciliation activities.

• Follow health, safety, and hygiene protocols in compliance with company and legal requirements.

• Communicate effectively with the receiving end (stores, clients, branches) to confirm delivery or resolve issues.

Qualifications & Experience

• Grade 12 / Matric (essential).

• Certificate or diploma in Logistics, Supply Chain, or Warehouse Operations (advantageous).

• Minimum 1–2 years’ experience in a dispatch, warehouse, or logistics role — preferably within retail or FMCG.

• Experience with handheld scanners or computerized dispatch systems is beneficial.

• Valid forklift or driver’s license can be an added advantage depending on the company setup