Dispatch Analyst

Network1; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading manufacturing company is seeking a Dispatch Analyst to oversee daily dispatch operations in Cape Town. The ideal candidate will have extensive experience in logistics, particularly in management and dispatch operations. Responsibilities include supervising a team, monitoring key performance metrics, and implementing process improvements. This role offers an opportunity to lead and drive operational excellence in a fast-paced environment. Join a reputable firm known for efficiency and reliability.

Benefits

Collaborative working environment

Growth potential within the company

Qualifications

• 36 years experience in logistics distribution or dispatch operations.
• Minimum 12 years experience supervising or managing staff in logistics.
• Experience using route planning and dispatch systems.

Responsibilities

• Supervise a dispatch team ensuring smooth daily operations.
• Monitor dispatch performance metrics including route efficiency.
• Optimise fleet utilisation and route planning for cost-effective deliveries.
• Oversee documentation accuracy ensuring compliance and traceability.
• Manage driver schedules and coverage performance.
• Track and report on key operational KPIs.
• Collaborate to implement data-driven improvements in dispatch processes.
• Support fleet maintenance ensuring roadworthiness and safety.
• Drive staff performance management including KPAs and coaching.
• Prepare performance reports with insights for optimisation.

Skills

Analytical thinking

Leadership

Process improvement

Excel and data reporting

Communication

Education

Tertiary qualification in Logistics/Supply Chain Management/Operations Management

Tools

Route Optimiser Software

Job description

Are you a data-driven logistics professional who enjoys turning numbers into actionable insights and leading teams to perform at their best?

A leading manufacturing company is seeking a Dispatch Analyst to take charge of daily dispatch operations combining analytical precision with hands‑on leadership. This is your chance to play a pivotal role in ensuring efficient fleet utilisation on‑time deliveries and team performance excellence within a fast‑paced high‑volume logistics environment.

Key Responsibilities

• Supervise and coordinate a dispatch team of over 20 staff ensuring smooth daily operations.
• Monitor and analyse dispatch performance metrics including route efficiency, turnaround times and delivery accuracy.
• Optimise fleet utilisation and route planning to ensure cost‑effective deliveries.
• Oversee POD and documentation accuracy ensuring full compliance and traceability.
• Manage driver schedules ensuring coverage performance and adherence to company standards.
• Track and report on key operational KPIs (vehicle utilisation, fuel consumption and OTIF performance).
• Collaborate with the logistics team to implement data‑driven improvements in dispatch processes.
• Support fleet maintenance and compliance ensuring that roadworthiness, licensing and safety standards are met.
• Drive staff performance management including KPAs, coaching and disciplinary processes where necessary.
• Prepare daily, weekly and monthly performance reports with insights and recommendations for optimisation.

Qualifications & Experience

• Education:
  • Tertiary qualification in Logistics / Supply Chain Management / Operations Management or a related field (advantageous).
• Experience:
  • 36 years experience in logistics distribution or dispatch operations.
  • Minimum 12 years experience supervising or managing staff in a logistics environment.
  • Strong exposure to route planning, dispatch systems and performance analytics.
  • Experience using Route Optimiser Software or similar systems (preferred).

Traits & Competencies

• Analytical and detail-oriented with a passion for process improvement.
• Confident, assertive leader with strong communication and coordination skills.
• Hands‑on proactive and comfortable making real-time operational decisions.
• Thrives in a fast‑paced high‑pressure environment.
• Strong Excel and data reporting skills.
• A team player with a continuous improvement mindset.

Why This Opportunity

• Lead a skilled dispatch team and make data-driven operational improvements.
• Join a reputable manufacturer known for efficiency and reliability.
• Work in a collaborative, forward‑thinking environment with growth potential.

How to Apply: If you're ready to take the next step in your logistics career as a Dispatch Analyst, apply now!

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Please Note: Only shortlisted candidates will be contacted within two weeks. If you do not receive feedback please consider your application unsuccessful.