Direct Sales Base Administrator

Kazang Connect; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A telecommunications company is seeking a Direct Sales Base Administrator in Durban. This role is crucial for managing administrative tasks, maintaining reports, and supporting various departments. The ideal candidate has 3-5 years of experience in administration and must be familiar with CRM systems. Proficiency in MS Office and advanced Excel is preferred. The position requires strong communication skills and the ability to multitask effectively.

Qualifications

• 3–5 years of administrative experience required.
• Experience working with data necessary.
• Advanced Excel skill preferred.

Responsibilities

• Manage daily, weekly, and monthly reports.
• Complete various administrative tasks.
• Conduct stock takes and ad-hoc support.

Skills

Time Management

Communication

Customer Service Orientation

Attention to Detail

Problem-Solving

Adaptability

Education

Matric/Grade 12

Tools

MS Office Suite

CRM Systems

Job description

Direct Sales Base Administrator required in Durban.

The Direct Sales – Base Administrator will report to the Regional Admin Supervisor by handling a range of administrative duties to ensure smooth and efficient operations.

This role involves maintaining accurate records, managing communications, and assisting with various administrative tasks as required.

Working hours: Monday to Friday (standard office hours) and Saturday & Sunday (on a rotational basis).

Duties and Responsibilities:

• Reports and Dashboards
  • Managing daily, weekly, and/or monthly reports that show the effectiveness of the various business units.
  • Distributing said reports in the form of dashboards to the relevant Agent/Sales Manager.
  • Kazang Retentions Worksheets – Device drop-offs
  • Using reports to identify devices that stop trading.
  • Escalating these to the relevant sales executive/agent.
  • Ensure that any issues related to this are resolved satisfactorily by escalating to the relevant department head.
• General Sales Administration
  • Completes various admin tasks.
  • Base Administration Responsibilities.
  • Device orders & Allocations
• Stock Take.
  • Any ad-hoc administration as required by the company.
  • Does ad-hoc support work for the Regional Manager.
  • Work weekends where necessary.

Requirements:

In order to be considered for this position, the following requirements must be met:

• Matric/Grade 12.
• 3 – 5 years of administrative experience.
• Experience in working with Data.
• Must know about a CRM Systems – CR, Freshdesk.

Technical Competencies:

• Computer literacy – MS Office suite.
• Advance Excel – preferred.

Behavioural Competencies:

• Time Management & Multitasking – juggling multiple priorities, meeting deadlines, adapting under pressure.
• Communication – clear written and verbal expression; active listening; adapting to stakeholder needs.
• Customer Service Orientation – courteous, professional interactions; anticipating needs; resolving issues efficiently.
• Attention to Detail & Critical Thinking – accurate, precise work; spotting errors; evaluating and solving problems thoughtfully.
• Problem‑Solving & Resourcefulness – identifying challenges; generating solutions independently when needed.
• Adaptability & Flexibility – handling shifting priorities or unexpected tasks with composure and creativity.