Digital Workplace - Senior Operations Manager-Technology

Exl; Remote; ZAR 600 000 - 800 000; Full time

Job summary

A global business consulting organization in Johannesburg is hiring a Senior Operations Manager for their Digital Workplace team. The role requires leading operational reviews, managing client expectations, and driving service improvement initiatives. Candidates must demonstrate expertise in compliance and information security within operational processes. This position offers a full-time opportunity for experienced individuals ready to contribute to innovative service solutions and operational excellence.

Qualifications

• Experience in leading operational reviews and managing SLA adherence.
• Strong capability in service improvement initiatives and productivity driving.
• Ability to communicate effectively with internal teams and clients.

Responsibilities

• Lead operational reviews on SLA adherence.
• Participate in ongoing service operations reviews.
• Identify and drive service improvement initiatives.

Job description

Digital Workplace – Senior Operations Manager (Technology)

EXL – Cape Town, Western Cape, South Africa

Overview

Senior Operations Manager – Technology role at EXL in Cape Town.

Responsibilities

• Lead operational reviews on SLA adherence, ongoing projects with client and internal stakeholders.
• Participate in ongoing service operations reviews and new business growth calls with client/internal stakeholders.
• Identify, implement and review service improvement initiatives; drive productivity improvements as per plan and control operation costs.
• Drive effectiveness of compliance & information security as part of operations of client processes; work with internal audit teams to meet compliance requirements.
• Liaise with the client to understand delivery requirements and effectively engage and communicate expectations to internal teams.
• Capture all client process downtimes, application issues and major downtimes in the major incidents database for future use.

Qualifications & Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Management and Manufacturing
• Industries: Business Consulting and Services